/*
 * ============================================================
 *  SNOWMAN DESIGN — HELPDESK & BUG TRACKING SYSTEM
 *  snowman.css  |  Unified Design System Stylesheet
 *  Version 2.0  |  March 2026
 * ============================================================
 *
 *  Font Awesome 6 CDN — include in your HTML <head>:
 *  <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/6.5.1/css/all.min.css">
 *
 *  Table of Contents
 *  ---------------------------------------------------------
 *   1.  Google Fonts Import
 *   2.  CSS Custom Properties (Design Tokens)
 *   3.  CSS Reset & Base Styles
 *   4.  Typography
 *   5.  Authenticated Layout (Sidebar + Top Bar + Content)
 *   6.  Unauthenticated Layout (Login / Auth Pages)
 *   7.  Cards & Content Sections
 *   8.  Stat / Summary Cards
 *   9.  Buttons
 *  10.  Form Elements
 *  11.  Tables
 *  12.  Filter / Search Bar
 *  13.  Status Badges & Pills
 *  14.  Info / Note Boxes
 *  15.  Modal Overlay & Container
 *  16.  Toast Notifications
 *  17.  Breadcrumb Navigation
 *  18.  Pagination
 *  19.  Kanban Board
 *  20.  Ticket Thread Layout
 *  21.  SLA Indicators
 *  22.  Utility Classes
 *  23.  Responsive Breakpoints
 * ============================================================
 */

/* ============================================================
   0. ALPINE.JS — PREVENT FLASH OF UNSTYLED CONTENT
      Must be at the top so it takes effect before Alpine loads.
   ============================================================ */
[x-cloak] { display: none !important; }

/* ============================================================
   1. GOOGLE FONTS IMPORT
   ============================================================ */
@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&family=Fira+Code:wght@400;500&display=swap');


/* ============================================================
   2. CSS CUSTOM PROPERTIES (DESIGN TOKENS)
   ============================================================ */
:root {
    /* --- Core Colour Palette --- */
    --color-navy:            #1A2E4A;
    --color-navy-mid:        #2C3E50;
    --color-navy-active:     #243B55;
    --color-navy-hover:      rgba(255, 255, 255, 0.08);

    --color-blue-primary:    #2980D4;
    --color-blue-hover:      #2171BE;
    --color-blue-light:      #D6EAF8;
    --color-blue-lighter:    #EBF5FB;

    --color-green:           #28A745;
    --color-green-light:     #D4EDDA;
    --color-green-hover:     #218838;

    --color-red:             #DC3545;
    --color-red-light:       #F8D7DA;
    --color-red-hover:       #C82333;

    --color-amber:           #FFC107;
    --color-amber-light:     #FFF3CD;
    --color-amber-dark:      #856404;

    --color-teal:            #1ABC9C;
    --color-teal-light:      #D1F2EB;
    --color-teal-hover:      #17A589;

    --color-grey-bg:         #F4F6F8;
    --color-grey-border:     #DEE2E6;
    --color-grey-light:      #F8F9FA;
    --color-grey-mid:        #ADB5BD;
    --color-grey-text:       #6C757D;
    --color-disabled:        #ADB5BD;

    --color-white:           #FFFFFF;
    --color-body-text:       #2D3748;
    --color-heading-text:    #1A2E4A;
    --color-link:            #2980D4;

    /* --- Layout Dimensions --- */
    --sidebar-width:         200px;
    --topbar-height:         56px;
    --content-padding:       24px;

    /* --- Typography Scale --- */
    --font-family:           'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
    --font-mono:             'Fira Code', Consolas, 'Courier New', monospace;

    --text-xs:               0.6875rem;   /* 11px */
    --text-sm:               0.75rem;     /* 12px */
    --text-base:             0.8125rem;   /* 13px */
    --text-md:               0.875rem;    /* 14px */
    --text-lg:               1rem;        /* 16px */
    --text-xl:               1.125rem;    /* 18px */
    --text-2xl:              1.25rem;     /* 20px */
    --text-3xl:              1.5rem;      /* 24px */

    --line-height-tight:     1.25;
    --line-height-base:      1.5;
    --line-height-relaxed:   1.75;

    /* --- Shadows & Radii --- */
    --shadow-card:           0 1px 4px rgba(0, 0, 0, 0.06);
    --shadow-card-hover:     0 4px 12px rgba(0, 0, 0, 0.10);
    --shadow-modal:          0 8px 32px rgba(0, 0, 0, 0.20);
    --shadow-dropdown:       0 4px 16px rgba(0, 0, 0, 0.12);
    --shadow-toast:          0 4px 12px rgba(0, 0, 0, 0.15);

    --radius-sm:             4px;
    --radius-md:             8px;
    --radius-lg:             10px;
    --radius-xl:             12px;
    --radius-full:           9999px;

    /* --- Transitions --- */
    --transition-fast:       150ms ease;
    --transition-base:       220ms ease;
    --transition-slow:       350ms ease;

    /* --- Z-Index Stack --- */
    --z-sidebar:             100;
    --z-topbar:              200;
    --z-dropdown:            300;
    --z-modal:               400;
    --z-toast:               500;
}


/* ============================================================
   3. CSS RESET & BASE STYLES
   ============================================================ */
*,
*::before,
*::after {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}

html {
    font-size: 16px;
    -webkit-text-size-adjust: 100%;
    scroll-behavior: smooth;
}

body {
    font-family: var(--font-family);
    font-size: var(--text-base);
    font-weight: 400;
    line-height: var(--line-height-base);
    color: var(--color-body-text);
    background-color: var(--color-grey-bg);
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
}

img,
picture,
video,
canvas,
svg {
    display: block;
    max-width: 100%;
}

input,
button,
textarea,
select {
    font: inherit;
}

p,
h1, h2, h3, h4, h5, h6 {
    overflow-wrap: break-word;
}

a {
    color: var(--color-link);
    text-decoration: none;
    transition: color var(--transition-fast);
}

a:hover {
    color: var(--color-blue-hover);
    text-decoration: underline;
}

ul, ol {
    list-style: none;
}

hr {
    border: none;
    border-top: 1px solid var(--color-grey-border);
    margin: 16px 0;
}


/* ============================================================
   4. TYPOGRAPHY
   ============================================================ */
h1, .h1 {
    font-size: var(--text-3xl);
    font-weight: 700;
    color: var(--color-heading-text);
    line-height: var(--line-height-tight);
}

h2, .h2 {
    font-size: var(--text-2xl);
    font-weight: 600;
    color: var(--color-heading-text);
    line-height: var(--line-height-tight);
}

h3, .h3 {
    font-size: var(--text-xl);
    font-weight: 600;
    color: var(--color-heading-text);
}

h4, .h4 {
    font-size: var(--text-lg);
    font-weight: 600;
    color: var(--color-heading-text);
}

h5, .h5 {
    font-size: var(--text-md);
    font-weight: 600;
    color: var(--color-heading-text);
}

h6, .h6 {
    font-size: var(--text-base);
    font-weight: 600;
    color: var(--color-heading-text);
}

p {
    margin-bottom: 0.75rem;
    font-size: var(--text-base);
    line-height: var(--line-height-relaxed);
}

p:last-child {
    margin-bottom: 0;
}

.text-muted {
    color: var(--color-grey-text);
    font-size: var(--text-sm);
}

.text-small {
    font-size: var(--text-sm);
}

.text-xs {
    font-size: var(--text-xs);
}

code,
pre,
.mono {
    font-family: var(--font-mono);
    font-size: var(--text-base);
    color: var(--color-navy);
}

code {
    background-color: var(--color-grey-light);
    border: 1px solid var(--color-grey-border);
    border-radius: var(--radius-sm);
    padding: 2px 6px;
}

pre {
    background-color: var(--color-grey-light);
    border: 1px solid var(--color-grey-border);
    border-radius: var(--radius-md);
    padding: 16px;
    overflow-x: auto;
}


/* ============================================================
   5. AUTHENTICATED LAYOUT
   ============================================================ */

/* --- App Shell Wrapper --- */
.app-shell {
    display: flex;
    min-height: 100vh;
}

/* ---- Sidebar ---- */
.sidebar {
    position: fixed;
    top: 0;
    left: 0;
    width: var(--sidebar-width);
    height: 100vh;
    background-color: var(--color-navy);
    display: flex;
    flex-direction: column;
    z-index: var(--z-sidebar);
    overflow-y: auto;
    overflow-x: hidden;
    scrollbar-width: thin;
    scrollbar-color: rgba(255,255,255,0.15) transparent;
}

.sidebar::-webkit-scrollbar {
    width: 4px;
}
.sidebar::-webkit-scrollbar-track {
    background: transparent;
}
.sidebar::-webkit-scrollbar-thumb {
    background-color: rgba(255,255,255,0.15);
    border-radius: var(--radius-full);
}

/* Sidebar Brand / Logo Area */
.sidebar-brand {
    padding: 20px 20px 16px;
    border-bottom: 1px solid rgba(255, 255, 255, 0.08);
    flex-shrink: 0;
}

.sidebar-brand-logo {
    display: block;
    max-width: 140px;
    margin-bottom: 6px;
}

.sidebar-brand-name {
    font-size: var(--text-sm);
    font-weight: 700;
    color: var(--color-white);
    line-height: 1.3;
    margin-bottom: 8px;
}

.sidebar-role-badge {
    display: inline-block;
    font-size: 10px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    color: var(--color-white);
    background-color: rgba(255, 255, 255, 0.15);
    border-radius: var(--radius-full);
    padding: 2px 8px;
}

/* Sidebar Navigation */
.sidebar-nav {
    flex: 1;
    padding: 8px 0;
}

.sidebar-nav-section-label {
    display: block;
    font-size: var(--text-xs);
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.1em;
    color: rgba(255, 255, 255, 0.45);
    padding: 16px 20px 4px;
    cursor: default;
    user-select: none;
    pointer-events: none;
}

.sidebar-nav-item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 20px;
    font-size: var(--text-base);
    font-weight: 500;
    color: rgba(255, 255, 255, 0.88);
    text-decoration: none;
    transition: background-color var(--transition-fast), border-color var(--transition-fast);
    border-left: 3px solid transparent;
    position: relative;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.sidebar-nav-item:hover {
    background-color: var(--color-navy-hover);
    color: var(--color-white);
    text-decoration: none;
}

.sidebar-nav-item.active,
.sidebar-nav-item[aria-current="page"] {
    background-color: var(--color-navy-active);
    border-left-color: var(--color-blue-primary);
    color: var(--color-white);
}

.sidebar-nav-item .nav-icon {
    font-size: 14px;
    width: 16px;
    text-align: center;
    flex-shrink: 0;
    opacity: 0.85;
}

.sidebar-nav-item.active .nav-icon,
.sidebar-nav-item:hover .nav-icon {
    opacity: 1;
}

/* Sidebar Badge (notification count) */
.sidebar-nav-item .nav-badge {
    margin-left: auto;
    background-color: var(--color-blue-primary);
    color: var(--color-white);
    font-size: 10px;
    font-weight: 700;
    border-radius: var(--radius-full);
    padding: 1px 6px;
    min-width: 18px;
    text-align: center;
    flex-shrink: 0;
}

/* Sidebar Footer (user info) */
.sidebar-footer {
    padding: 12px 20px;
    border-top: 1px solid rgba(255, 255, 255, 0.08);
    flex-shrink: 0;
}

.sidebar-footer-user {
    font-size: var(--text-sm);
    color: rgba(255, 255, 255, 0.65);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.sidebar-footer-user i {
    margin-right: 6px;
    font-size: 13px;
}

/* Mobile hamburger toggle (hidden on desktop) */
.sidebar-toggle {
    display: none;
    background: none;
    border: none;
    cursor: pointer;
    padding: 8px;
    color: var(--color-navy);
    font-size: 20px;
}

/* Sidebar backdrop (mobile) */
.sidebar-backdrop {
    display: none;
    position: fixed;
    inset: 0;
    background-color: rgba(0, 0, 0, 0.5);
    z-index: calc(var(--z-sidebar) - 1);
}

.sidebar-backdrop.visible {
    display: block;
}

/* ---- Top Bar ---- */
.topbar {
    position: fixed;
    top: 0;
    left: var(--sidebar-width);
    right: 0;
    height: var(--topbar-height);
    background-color: var(--color-white);
    border-bottom: 1px solid var(--color-grey-border);
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0 var(--content-padding);
    z-index: var(--z-topbar);
    gap: 16px;
}

.topbar-left {
    display: flex;
    align-items: center;
    gap: 12px;
    min-width: 0;
}

.topbar-page-title {
    font-size: var(--text-lg);
    font-weight: 700;
    color: var(--color-heading-text);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.topbar-right {
    display: flex;
    align-items: center;
    gap: 12px;
    flex-shrink: 0;
}

.topbar-user {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: var(--text-sm);
    color: var(--color-grey-text);
    white-space: nowrap;
}

.topbar-user-name {
    font-weight: 500;
    color: var(--color-body-text);
}

/* ---- Main Content Area ---- */
.main-content {
    margin-left: var(--sidebar-width);
    padding-top: var(--topbar-height);
    min-height: 100vh;
    background-color: var(--color-grey-bg);
    flex: 1;
    min-width: 0;
}

.page-content {
    padding: var(--content-padding);
}

/* Page Heading Row */
.page-heading {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 20px;
    flex-wrap: wrap;
    gap: 12px;
}

.page-heading-title {
    font-size: var(--text-2xl);
    font-weight: 700;
    color: var(--color-heading-text);
    line-height: var(--line-height-tight);
}

.page-heading-subtitle {
    font-size: var(--text-sm);
    color: var(--color-grey-text);
    margin-top: 2px;
}

.page-heading-actions {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}


/* ============================================================
   6. UNAUTHENTICATED LAYOUT (LOGIN / AUTH PAGES)
   ============================================================ */
.auth-page {
    min-height: 100vh;
    background: radial-gradient(ellipse at 30% 40%, var(--color-navy-mid) 0%, var(--color-navy) 65%);
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 24px;
}

.auth-card {
    background-color: var(--color-white);
    border-radius: var(--radius-xl);
    box-shadow: var(--shadow-modal);
    width: 100%;
    max-width: 440px;
    padding: 40px;
}

.auth-card-logo {
    display: block;
    max-width: 160px;
    margin: 0 auto 16px;
}

.auth-card-title {
    text-align: center;
    font-size: var(--text-xl);
    font-weight: 700;
    color: var(--color-heading-text);
    margin-bottom: 4px;
}

.auth-card-subtitle {
    text-align: center;
    font-size: var(--text-sm);
    color: var(--color-grey-text);
    margin-bottom: 28px;
}

.auth-card-divider {
    border: none;
    border-top: 1px solid var(--color-grey-border);
    margin: 24px 0;
}

.auth-forgot-link {
    display: block;
    text-align: right;
    font-size: var(--text-sm);
    color: var(--color-blue-primary);
    margin-top: -8px;
    margin-bottom: 16px;
}

.auth-footer-text {
    text-align: center;
    font-size: var(--text-sm);
    color: var(--color-grey-text);
    margin-top: 20px;
}


/* ============================================================
   7. CARDS & CONTENT SECTIONS
   ============================================================ */
.card {
    background-color: var(--color-white);
    border-radius: var(--radius-md);
    border: 1px solid var(--color-grey-border);
    box-shadow: var(--shadow-card);
    margin-bottom: 20px;
}

.card-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 16px 20px;
    border-bottom: 1px solid var(--color-grey-border);
    gap: 12px;
}

.card-header-left {
    display: flex;
    align-items: center;
    gap: 10px;
    min-width: 0;
}

.card-header-icon {
    width: 32px;
    height: 32px;
    border-radius: var(--radius-sm);
    background-color: var(--color-blue-light);
    color: var(--color-blue-primary);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 14px;
    flex-shrink: 0;
}

.card-header-title {
    font-size: var(--text-md);
    font-weight: 600;
    color: var(--color-heading-text);
}

.card-header-subtitle {
    font-size: var(--text-sm);
    color: var(--color-grey-text);
}

.card-header-actions {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-shrink: 0;
}

.card-body {
    padding: 24px;
}

.card-body-sm {
    padding: 16px 20px;
}

.card-footer {
    padding: 14px 20px;
    border-top: 1px solid var(--color-grey-border);
    background-color: var(--color-grey-light);
    border-radius: 0 0 var(--radius-md) var(--radius-md);
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 8px;
}

/* Two-column page layout (e.g. ticket detail) */
.page-layout-two-col {
    display: grid;
    grid-template-columns: 1fr 300px;
    gap: 20px;
    align-items: start;
}

.page-layout-main { min-width: 0; }
.page-layout-sidebar { min-width: 0; }


/* ============================================================
   8. STAT / SUMMARY CARDS
   ============================================================ */
.stat-cards-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 16px;
    margin-bottom: 20px;
}

.stat-card {
    background-color: var(--color-white);
    border-radius: var(--radius-md);
    border: 1px solid var(--color-grey-border);
    box-shadow: var(--shadow-card);
    padding: 20px;
    display: flex;
    align-items: flex-start;
    gap: 14px;
    border-left: 4px solid var(--color-grey-border);
    transition: box-shadow var(--transition-base), transform var(--transition-base);
}

.stat-card:hover {
    box-shadow: var(--shadow-card-hover);
    transform: translateY(-1px);
}

.stat-card--blue   { border-left-color: var(--color-blue-primary); }
.stat-card--green  { border-left-color: var(--color-green); }
.stat-card--red    { border-left-color: var(--color-red); }
.stat-card--amber  { border-left-color: var(--color-amber); }
.stat-card--teal   { border-left-color: var(--color-teal); }
.stat-card--navy   { border-left-color: var(--color-navy); }
.stat-card--grey   { border-left-color: var(--color-grey-mid); }

.stat-card-icon {
    width: 40px;
    height: 40px;
    border-radius: var(--radius-md);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 18px;
    flex-shrink: 0;
}

.stat-card--blue  .stat-card-icon { background-color: var(--color-blue-light);  color: var(--color-blue-primary); }
.stat-card--green .stat-card-icon { background-color: var(--color-green-light); color: var(--color-green); }
.stat-card--red   .stat-card-icon { background-color: var(--color-red-light);   color: var(--color-red); }
.stat-card--amber .stat-card-icon { background-color: var(--color-amber-light); color: var(--color-amber-dark); }
.stat-card--teal  .stat-card-icon { background-color: var(--color-teal-light);  color: var(--color-teal); }
.stat-card--navy  .stat-card-icon { background-color: var(--color-blue-light);  color: var(--color-navy); }
.stat-card--grey  .stat-card-icon { background-color: var(--color-grey-light);  color: var(--color-grey-mid); }

.stat-card-content { flex: 1; min-width: 0; }

.stat-card-value {
    font-size: var(--text-3xl);
    font-weight: 700;
    color: var(--color-heading-text);
    line-height: 1;
    margin-bottom: 4px;
}

.stat-card-label {
    font-size: var(--text-sm);
    color: var(--color-grey-text);
    font-weight: 400;
}

.stat-card-delta {
    font-size: var(--text-xs);
    font-weight: 600;
    margin-top: 4px;
}

.stat-card-delta--up   { color: var(--color-green); }
.stat-card-delta--down { color: var(--color-red); }


/* ============================================================
   9. BUTTONS
   ============================================================ */
.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 7px;
    padding: 8px 16px;
    font-family: var(--font-family);
    font-size: var(--text-base);
    font-weight: 500;
    line-height: 1.4;
    border-radius: var(--radius-sm);
    border: 1px solid transparent;
    cursor: pointer;
    text-decoration: none;
    white-space: nowrap;
    transition: background-color var(--transition-fast),
                color var(--transition-fast),
                border-color var(--transition-fast),
                box-shadow var(--transition-fast);
    user-select: none;
    vertical-align: middle;
}

.btn:focus-visible {
    outline: 3px solid rgba(41, 128, 212, 0.4);
    outline-offset: 2px;
}

.btn:disabled,
.btn[disabled] {
    opacity: 0.55;
    cursor: not-allowed;
    pointer-events: none;
}

.btn-sm {
    padding: 5px 11px;
    font-size: var(--text-sm);
    gap: 5px;
}

.btn-lg {
    padding: 11px 22px;
    font-size: var(--text-md);
    gap: 9px;
}

.btn-xl {
    padding: 14px 28px;
    font-size: var(--text-lg);
    width: 100%;
}

/* Primary (Blue) */
.btn-primary {
    background-color: var(--color-blue-primary);
    border-color: var(--color-blue-primary);
    color: var(--color-white);
}
.btn-primary:hover {
    background-color: var(--color-blue-hover);
    border-color: var(--color-blue-hover);
    color: var(--color-white);
    text-decoration: none;
}

/* Secondary (Grey) */
.btn-secondary {
    background-color: var(--color-grey-light);
    border-color: var(--color-grey-border);
    color: var(--color-body-text);
}
.btn-secondary:hover {
    background-color: #e2e6ea;
    border-color: #c8cdd2;
    color: var(--color-body-text);
    text-decoration: none;
}

/* Success (Green) */
.btn-success {
    background-color: var(--color-green);
    border-color: var(--color-green);
    color: var(--color-white);
}
.btn-success:hover {
    background-color: var(--color-green-hover);
    border-color: var(--color-green-hover);
    color: var(--color-white);
    text-decoration: none;
}

/* Danger (Red) */
.btn-danger {
    background-color: var(--color-red);
    border-color: var(--color-red);
    color: var(--color-white);
}
.btn-danger:hover {
    background-color: var(--color-red-hover);
    border-color: var(--color-red-hover);
    color: var(--color-white);
    text-decoration: none;
}

/* Warning (Amber) */
.btn-warning {
    background-color: var(--color-amber);
    border-color: var(--color-amber);
    color: var(--color-amber-dark);
}
.btn-warning:hover {
    background-color: #e0a800;
    border-color: #d39e00;
    color: var(--color-amber-dark);
    text-decoration: none;
}

/* Dark (Navy-Mid) */
.btn-dark {
    background-color: var(--color-navy-mid);
    border-color: var(--color-navy-mid);
    color: var(--color-white);
}
.btn-dark:hover {
    background-color: var(--color-navy);
    border-color: var(--color-navy);
    color: var(--color-white);
    text-decoration: none;
}

/* Ghost / Outline */
.btn-ghost {
    background-color: transparent;
    border-color: var(--color-grey-border);
    color: var(--color-body-text);
}
.btn-ghost:hover {
    background-color: var(--color-grey-light);
    text-decoration: none;
}

.btn-outline-primary {
    background-color: transparent;
    border-color: var(--color-blue-primary);
    color: var(--color-blue-primary);
}
.btn-outline-primary:hover {
    background-color: var(--color-blue-primary);
    color: var(--color-white);
    text-decoration: none;
}

.btn-outline-danger {
    background-color: transparent;
    border-color: var(--color-red);
    color: var(--color-red);
}
.btn-outline-danger:hover {
    background-color: var(--color-red);
    color: var(--color-white);
    text-decoration: none;
}

/* Icon-only Table Action Buttons */
.btn-icon {
    padding: 5px 7px;
    font-size: 13px;
    border-radius: var(--radius-sm);
    line-height: 1;
    border: 1px solid transparent;
    background: none;
    cursor: pointer;
    transition: background-color var(--transition-fast), color var(--transition-fast);
}

.btn-icon-view   { color: var(--color-blue-primary); }
.btn-icon-edit   { color: var(--color-amber-dark); }
.btn-icon-delete { color: var(--color-red); }
.btn-icon-teal   { color: var(--color-teal); }

.btn-icon:hover {
    background-color: var(--color-grey-light);
    border-color: var(--color-grey-border);
    text-decoration: none;
}
.btn-icon-view:hover   { color: var(--color-blue-hover); }
.btn-icon-edit:hover   { color: #a07800; }
.btn-icon-delete:hover { color: var(--color-red-hover); }


/* ============================================================
   10. FORM ELEMENTS
   ============================================================ */
.form-group {
    margin-bottom: 18px;
}

.form-label {
    display: block;
    font-size: var(--text-sm);
    font-weight: 500;
    color: var(--color-body-text);
    margin-bottom: 6px;
}

.form-label .required {
    color: var(--color-red);
    margin-left: 2px;
}

.form-control {
    display: block;
    width: 100%;
    padding: 8px 12px;
    font-family: var(--font-family);
    font-size: var(--text-base);
    font-weight: 400;
    color: var(--color-body-text);
    background-color: var(--color-white);
    border: 1px solid var(--color-grey-border);
    border-radius: var(--radius-sm);
    transition: border-color var(--transition-fast), box-shadow var(--transition-fast), background-color var(--transition-fast);
    appearance: none;
    line-height: 1.5;
}

.form-control::placeholder {
    color: var(--color-grey-mid);
}

.form-control:hover {
    border-color: #b5bcc5;
}

.form-control:focus {
    outline: none;
    border-color: var(--color-blue-primary);
    box-shadow: 0 0 0 3px rgba(41, 128, 212, 0.18);
    background-color: var(--color-blue-lighter);
}

.form-control:disabled,
.form-control[readonly] {
    background-color: var(--color-grey-light);
    color: var(--color-grey-text);
    cursor: not-allowed;
    opacity: 0.7;
}

.form-control.is-invalid {
    border-color: var(--color-red);
    box-shadow: none;
}
.form-control.is-invalid:focus {
    box-shadow: 0 0 0 3px rgba(220, 53, 69, 0.18);
}

.form-control.is-valid {
    border-color: var(--color-green);
}

/* Select */
select.form-control {
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16'%3E%3Cpath fill='none' stroke='%236C757D' stroke-linecap='round' stroke-linejoin='round' stroke-width='2' d='M2 5l6 6 6-6'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 10px center;
    background-size: 12px;
    padding-right: 32px;
    cursor: pointer;
}

/* Textarea */
textarea.form-control {
    resize: vertical;
    min-height: 100px;
}

/* Input group (icon prefix/suffix) */
.input-group {
    display: flex;
    align-items: stretch;
    position: relative;
}

.input-group .form-control { flex: 1; min-width: 0; }

.input-group-prefix,
.input-group-suffix {
    display: flex;
    align-items: center;
    padding: 0 12px;
    background-color: var(--color-grey-light);
    border: 1px solid var(--color-grey-border);
    color: var(--color-grey-text);
    font-size: var(--text-sm);
    white-space: nowrap;
}

.input-group-prefix {
    border-right: none;
    border-radius: var(--radius-sm) 0 0 var(--radius-sm);
}

.input-group-suffix {
    border-left: none;
    border-radius: 0 var(--radius-sm) var(--radius-sm) 0;
}

.input-group .form-control:not(:first-child) {
    border-radius: 0 var(--radius-sm) var(--radius-sm) 0;
}

.input-group .form-control:not(:last-child) {
    border-radius: var(--radius-sm) 0 0 var(--radius-sm);
}

/* Checkbox & Radio */
.form-check {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 8px;
    cursor: pointer;
}

.form-check-input {
    width: 16px;
    height: 16px;
    flex-shrink: 0;
    accent-color: var(--color-blue-primary);
    cursor: pointer;
}

.form-check-label {
    font-size: var(--text-base);
    color: var(--color-body-text);
    cursor: pointer;
    user-select: none;
}

/* Help / validation text */
.form-help  { display: block; font-size: var(--text-sm); color: var(--color-grey-text); margin-top: 4px; }
.form-error { display: block; font-size: var(--text-sm); color: var(--color-red); margin-top: 4px; }
.form-valid { display: block; font-size: var(--text-sm); color: var(--color-green); margin-top: 4px; }

/* Form grid rows */
.form-row   { display: grid; gap: 16px; }
.form-row-2 { grid-template-columns: 1fr 1fr; }
.form-row-3 { grid-template-columns: 1fr 1fr 1fr; }
.form-row-4 { grid-template-columns: 1fr 1fr 1fr 1fr; }

.form-section-title {
    font-size: var(--text-md);
    font-weight: 600;
    color: var(--color-heading-text);
    padding-bottom: 10px;
    border-bottom: 1px solid var(--color-grey-border);
    margin-bottom: 18px;
    margin-top: 8px;
}


/* ============================================================
   11. TABLES
   ============================================================ */
.table-wrapper {
    overflow-x: auto;
    -webkit-overflow-scrolling: touch;
    border-radius: var(--radius-md);
}

table,
.data-table {
    width: 100%;
    border-collapse: collapse;
    font-size: var(--text-base);
}

.data-table thead {
    background-color: var(--color-navy);
}

.data-table thead th {
    padding: 11px 14px;
    font-size: var(--text-sm);
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--color-white);
    text-align: left;
    white-space: nowrap;
    border-bottom: none;
}

.data-table thead th:first-child { border-radius: var(--radius-md) 0 0 0; }
.data-table thead th:last-child  { border-radius: 0 var(--radius-md) 0 0; }

.data-table thead th .sort-icon {
    margin-left: 5px;
    opacity: 0.6;
    font-size: 11px;
}

.data-table thead th.sortable {
    cursor: pointer;
    user-select: none;
}

.data-table thead th.sortable:hover {
    background-color: rgba(255,255,255,0.08);
}

.data-table tbody tr {
    border-bottom: 1px solid var(--color-grey-border);
    transition: background-color var(--transition-fast);
}

.data-table tbody tr:nth-child(even) { background-color: #FAFBFC; }
.data-table tbody tr:last-child { border-bottom: none; }
.data-table tbody tr:hover   { background-color: var(--color-blue-lighter) !important; }
.data-table tbody tr.row-selected     { background-color: var(--color-blue-light) !important; }
.data-table tbody tr.row-highlighted  { background-color: #FFFBEB !important; }

.data-table tbody td {
    padding: 11px 14px;
    color: var(--color-body-text);
    vertical-align: middle;
}

.data-table tbody td.cell-link {
    color: var(--color-blue-primary);
    font-weight: 500;
    cursor: pointer;
}
.data-table tbody td.cell-link:hover {
    color: var(--color-blue-hover);
    text-decoration: underline;
}

.data-table tbody td.cell-actions {
    white-space: nowrap;
    width: 1%;
}

.data-table .col-checkbox {
    width: 36px;
    text-align: center;
}

/* Table empty state */
.table-empty {
    text-align: center;
    padding: 40px 20px;
    color: var(--color-grey-text);
}

.table-empty i {
    font-size: 32px;
    opacity: 0.3;
    display: block;
    margin-bottom: 10px;
}

/* Bulk action bar */
.bulk-action-bar {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 16px;
    background-color: var(--color-blue-light);
    border: 1px solid var(--color-blue-primary);
    border-radius: var(--radius-sm);
    margin-bottom: 10px;
    flex-wrap: wrap;
}

.bulk-action-bar-count {
    font-size: var(--text-sm);
    font-weight: 600;
    color: var(--color-blue-primary);
}


/* ============================================================
   12. FILTER / SEARCH BAR
   ============================================================ */
.filter-bar {
    background-color: var(--color-white);
    border-radius: var(--radius-md);
    border: 1px solid var(--color-grey-border);
    box-shadow: var(--shadow-card);
    padding: 16px 20px;
    margin-bottom: 16px;
    display: flex;
    flex-wrap: wrap;
    align-items: flex-end;
    gap: 12px;
}

.filter-bar-group {
    display: flex;
    flex-direction: column;
    gap: 4px;
    min-width: 140px;
    flex: 1;
}

.filter-bar-group label {
    font-size: var(--text-xs);
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    color: var(--color-grey-text);
}

.filter-bar-group.filter-search {
    flex: 2;
    min-width: 200px;
}

.filter-bar-actions {
    display: flex;
    align-items: flex-end;
    gap: 8px;
    flex-shrink: 0;
    padding-bottom: 1px;
}

.filter-bar-count {
    font-size: var(--text-sm);
    color: var(--color-grey-text);
    white-space: nowrap;
    align-self: center;
}


/* ============================================================
   13. STATUS BADGES & PILLS
   ============================================================ */
.badge {
    display: inline-block;
    padding: 3px 8px;
    font-size: var(--text-xs);
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    border-radius: var(--radius-sm);
    white-space: nowrap;
    line-height: 1.4;
    vertical-align: middle;
}

/* Colour variants */
.badge-success,
.badge-active,
.badge-open,
.badge-resolved,
.badge-delivered {
    background-color: var(--color-green);
    color: var(--color-white);
}

.badge-primary,
.badge-info,
.badge-new,
.badge-in-progress,
.badge-customer {
    background-color: var(--color-blue-primary);
    color: var(--color-white);
}

.badge-warning,
.badge-awaiting,
.badge-on-hold,
.badge-pending {
    background-color: var(--color-amber);
    color: var(--color-amber-dark);
}

.badge-danger,
.badge-critical,
.badge-breached,
.badge-closed-neg {
    background-color: var(--color-red);
    color: var(--color-white);
}

.badge-dark,
.badge-neutral,
.badge-admin,
.badge-agent,
.badge-deferred {
    background-color: var(--color-navy-mid);
    color: var(--color-white);
}

.badge-teal,
.badge-enhancement,
.badge-under-review {
    background-color: var(--color-teal);
    color: var(--color-white);
}

.badge-disabled,
.badge-inactive {
    background-color: var(--color-disabled);
    color: var(--color-white);
}

/* Pill shape */
.badge-pill {
    border-radius: var(--radius-full);
}

/* Priority dot badges */
.badge-dot {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 3px 8px;
    border-radius: var(--radius-sm);
    font-size: var(--text-xs);
    font-weight: 600;
    text-transform: uppercase;
    white-space: nowrap;
}

.badge-dot::before {
    content: '';
    display: inline-block;
    width: 7px;
    height: 7px;
    border-radius: 50%;
    flex-shrink: 0;
}

.badge-dot.priority-critical { background-color: var(--color-red-light);   color: var(--color-red); }
.badge-dot.priority-critical::before { background-color: var(--color-red); }

.badge-dot.priority-high     { background-color: #FDE8CE; color: #B35A00; }
.badge-dot.priority-high::before     { background-color: #E07800; }

.badge-dot.priority-medium   { background-color: var(--color-amber-light); color: var(--color-amber-dark); }
.badge-dot.priority-medium::before   { background-color: var(--color-amber); }

.badge-dot.priority-low      { background-color: var(--color-blue-light);  color: var(--color-blue-primary); }
.badge-dot.priority-low::before      { background-color: var(--color-blue-primary); }


/* ============================================================
   14. INFO / NOTE BOXES
   ============================================================ */
.info-box {
    display: flex;
    gap: 12px;
    padding: 14px 16px;
    border-radius: var(--radius-sm);
    border-left: 4px solid transparent;
    margin-bottom: 16px;
    font-size: var(--text-base);
    line-height: var(--line-height-relaxed);
}

.info-box .info-box-icon {
    font-size: 15px;
    flex-shrink: 0;
    margin-top: 1px;
}

.info-box .info-box-content { flex: 1; min-width: 0; }
.info-box .info-box-title { font-weight: 600; margin-bottom: 3px; }

.info-box-teal {
    background-color: var(--color-teal-light);
    border-left-color: var(--color-teal);
    color: #0e7a63;
}
.info-box-teal .info-box-icon { color: var(--color-teal); }

.info-box-blue {
    background-color: var(--color-blue-light);
    border-left-color: var(--color-blue-primary);
    color: #1a5c94;
}
.info-box-blue .info-box-icon { color: var(--color-blue-primary); }

.info-box-amber {
    background-color: var(--color-amber-light);
    border-left-color: var(--color-amber);
    color: var(--color-amber-dark);
}
.info-box-amber .info-box-icon { color: #d9a000; }

.info-box-red {
    background-color: var(--color-red-light);
    border-left-color: var(--color-red);
    color: #8c1c27;
}
.info-box-red .info-box-icon { color: var(--color-red); }

.info-box-green {
    background-color: var(--color-green-light);
    border-left-color: var(--color-green);
    color: #155724;
}
.info-box-green .info-box-icon { color: var(--color-green); }


/* ============================================================
   15. MODAL OVERLAY & CONTAINER
   ============================================================ */
.modal-overlay {
    position: fixed;
    inset: 0;
    background-color: rgba(0, 0, 0, 0.50);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: var(--z-modal);
    padding: 20px;
    overflow-y: auto;
}

/* Alpine.js x-cloak helper */
[x-cloak] { display: none !important; }

.modal-container {
    background-color: var(--color-white);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-modal);
    width: 100%;
    max-width: 560px;
    display: flex;
    flex-direction: column;
    max-height: calc(100vh - 40px);
    overflow: hidden;
    animation: modalSlideIn 0.2s ease;
}

.modal-container--wide { max-width: 800px; }
.modal-container--sm   { max-width: 420px; }

@keyframes modalSlideIn {
    from { opacity: 0; transform: translateY(-16px) scale(0.97); }
    to   { opacity: 1; transform: translateY(0) scale(1); }
}

.modal-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 16px 22px;
    background-color: var(--color-navy);
    flex-shrink: 0;
    gap: 12px;
}

.modal-title {
    font-size: var(--text-lg);
    font-weight: 600;
    color: var(--color-white);
}

.modal-close {
    background: none;
    border: none;
    cursor: pointer;
    color: rgba(255, 255, 255, 0.70);
    font-size: 18px;
    padding: 4px 6px;
    border-radius: var(--radius-sm);
    transition: color var(--transition-fast), background-color var(--transition-fast);
    line-height: 1;
}

.modal-close:hover {
    color: var(--color-white);
    background-color: rgba(255, 255, 255, 0.12);
}

.modal-body {
    padding: 24px;
    overflow-y: auto;
    flex: 1;
}

.modal-footer {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 10px;
    padding: 16px 22px;
    border-top: 1px solid var(--color-grey-border);
    background-color: var(--color-grey-light);
    flex-shrink: 0;
    flex-wrap: wrap;
}


/* ============================================================
   16. TOAST NOTIFICATIONS
   ============================================================ */
.toast-container {
    position: fixed;
    top: calc(var(--topbar-height) + 12px);
    right: 16px;
    z-index: var(--z-toast);
    display: flex;
    flex-direction: column;
    gap: 10px;
    pointer-events: none;
    max-width: 360px;
    width: calc(100% - 32px);
}

.toast {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    padding: 14px 16px;
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-toast);
    pointer-events: all;
    animation: toastSlideIn 0.3s cubic-bezier(0.16, 1, 0.3, 1) forwards;
    border-left: 4px solid transparent;
    background-color: var(--color-white);
    min-width: 280px;
}

.toast.toast-dismiss {
    animation: toastSlideOut 0.25s ease forwards;
}

@keyframes toastSlideIn {
    from { opacity: 0; transform: translateX(calc(100% + 16px)); }
    to   { opacity: 1; transform: translateX(0); }
}

@keyframes toastSlideOut {
    from { opacity: 1; transform: translateX(0); max-height: 200px; }
    to   { opacity: 0; transform: translateX(calc(100% + 16px)); max-height: 0; }
}

.toast-icon {
    font-size: 16px;
    flex-shrink: 0;
    margin-top: 1px;
}

.toast-content { flex: 1; min-width: 0; }

.toast-title {
    font-size: var(--text-md);
    font-weight: 600;
    margin-bottom: 2px;
}

.toast-message {
    font-size: var(--text-sm);
    line-height: 1.45;
    color: var(--color-grey-text);
}

.toast-close {
    background: none;
    border: none;
    cursor: pointer;
    font-size: 14px;
    color: var(--color-grey-mid);
    padding: 2px 4px;
    border-radius: var(--radius-sm);
    flex-shrink: 0;
    transition: color var(--transition-fast);
    line-height: 1;
}
.toast-close:hover { color: var(--color-body-text); }

.toast-success { border-left-color: var(--color-green); }
.toast-success .toast-icon,
.toast-success .toast-title { color: var(--color-green); }

.toast-error   { border-left-color: var(--color-red); }
.toast-error .toast-icon,
.toast-error .toast-title   { color: var(--color-red); }

.toast-warning { border-left-color: var(--color-amber); }
.toast-warning .toast-icon  { color: #d9a000; }
.toast-warning .toast-title { color: var(--color-amber-dark); }

.toast-info    { border-left-color: var(--color-blue-primary); }
.toast-info .toast-icon,
.toast-info .toast-title    { color: var(--color-blue-primary); }


/* ============================================================
   17. BREADCRUMB NAVIGATION
   ============================================================ */
.breadcrumb {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 0;
    margin-bottom: 16px;
    padding: 0;
    list-style: none;
}

.breadcrumb-item {
    display: flex;
    align-items: center;
    font-size: var(--text-sm);
    color: var(--color-grey-text);
}

.breadcrumb-item a {
    color: var(--color-blue-primary);
    text-decoration: none;
    transition: color var(--transition-fast);
}
.breadcrumb-item a:hover {
    color: var(--color-blue-hover);
    text-decoration: underline;
}

.breadcrumb-item.active {
    color: var(--color-body-text);
    font-weight: 500;
}

.breadcrumb-item + .breadcrumb-item::before {
    content: '\f054';
    font-family: 'Font Awesome 6 Free';
    font-weight: 900;
    font-size: 9px;
    color: var(--color-grey-mid);
    margin: 0 8px;
    display: inline-block;
}


/* ============================================================
   18. PAGINATION
   ============================================================ */
.pagination {
    display: flex;
    align-items: center;
    justify-content: space-between;
    flex-wrap: wrap;
    gap: 12px;
    padding: 14px 20px;
    border-top: 1px solid var(--color-grey-border);
}

.pagination-info {
    font-size: var(--text-sm);
    color: var(--color-grey-text);
}

.pagination-links {
    display: flex;
    align-items: center;
    gap: 4px;
    list-style: none;
    margin: 0;
    padding: 0;
}

.pagination-links li a,
.pagination-links li span,
.page-link {
    display: flex;
    align-items: center;
    justify-content: center;
    min-width: 32px;
    height: 32px;
    padding: 0 8px;
    font-size: var(--text-sm);
    font-weight: 500;
    border: 1px solid var(--color-grey-border);
    border-radius: var(--radius-sm);
    color: var(--color-body-text);
    text-decoration: none;
    transition: background-color var(--transition-fast), border-color var(--transition-fast), color var(--transition-fast);
    cursor: pointer;
    user-select: none;
}

.pagination-links li a:hover,
.page-link:hover {
    background-color: var(--color-grey-light);
    border-color: var(--color-grey-mid);
    text-decoration: none;
}

.pagination-links li.active a,
.pagination-links li.active span,
.page-link.active {
    background-color: var(--color-blue-primary);
    border-color: var(--color-blue-primary);
    color: var(--color-white);
}

.pagination-links li.disabled a,
.pagination-links li.disabled span,
.page-link.disabled {
    color: var(--color-grey-mid);
    pointer-events: none;
    cursor: default;
}


/* ============================================================
   19. KANBAN BOARD
   ============================================================ */
.kanban-board {
    display: flex;
    gap: 16px;
    align-items: flex-start;
    overflow-x: auto;
    padding-bottom: 16px;
    -webkit-overflow-scrolling: touch;
}

.kanban-column {
    flex-shrink: 0;
    width: 280px;
    background-color: var(--color-grey-light);
    border-radius: var(--radius-md);
    border: 1px solid var(--color-grey-border);
    display: flex;
    flex-direction: column;
    max-height: calc(100vh - var(--topbar-height) - var(--content-padding) * 2 - 60px);
}

.kanban-column-header {
    padding: 12px 14px;
    border-bottom: 1px solid var(--color-grey-border);
    display: flex;
    align-items: center;
    justify-content: space-between;
    flex-shrink: 0;
    border-radius: var(--radius-md) var(--radius-md) 0 0;
    border-top: 3px solid transparent;
}

.kanban-column--backlog  .kanban-column-header { border-top-color: var(--color-grey-mid); }
.kanban-column--todo     .kanban-column-header { border-top-color: var(--color-blue-primary); }
.kanban-column--progress .kanban-column-header { border-top-color: var(--color-amber); }
.kanban-column--review   .kanban-column-header { border-top-color: var(--color-teal); }
.kanban-column--done     .kanban-column-header { border-top-color: var(--color-green); }
.kanban-column--closed   .kanban-column-header { border-top-color: var(--color-red); }
.kanban-column--deferred .kanban-column-header { border-top-color: var(--color-navy-mid); }

.kanban-column-title {
    font-size: var(--text-sm);
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    color: var(--color-heading-text);
}

.kanban-column-count {
    background-color: var(--color-grey-border);
    color: var(--color-grey-text);
    font-size: 11px;
    font-weight: 700;
    border-radius: var(--radius-full);
    padding: 1px 7px;
    min-width: 22px;
    text-align: center;
}

.kanban-column-body {
    flex: 1;
    overflow-y: auto;
    padding: 10px;
    display: flex;
    flex-direction: column;
    gap: 8px;
    scrollbar-width: thin;
    scrollbar-color: var(--color-grey-border) transparent;
}

.kanban-card {
    background-color: var(--color-white);
    border: 1px solid var(--color-grey-border);
    border-radius: var(--radius-sm);
    padding: 12px;
    box-shadow: 0 1px 3px rgba(0,0,0,0.05);
    cursor: grab;
    transition: box-shadow var(--transition-fast), transform var(--transition-fast);
    user-select: none;
}

.kanban-card:hover {
    box-shadow: var(--shadow-card-hover);
    transform: translateY(-1px);
}

.kanban-card.dragging {
    opacity: 0.5;
    cursor: grabbing;
    box-shadow: var(--shadow-modal);
    transform: rotate(1.5deg) scale(1.02);
}

.kanban-card-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 8px;
    margin-bottom: 6px;
}

.kanban-card-id {
    font-size: var(--text-xs);
    font-weight: 600;
    color: var(--color-grey-text);
    white-space: nowrap;
}

.kanban-card-title {
    font-size: var(--text-sm);
    font-weight: 500;
    color: var(--color-body-text);
    line-height: 1.4;
    margin-bottom: 8px;
}

.kanban-card-title a {
    color: inherit;
    text-decoration: none;
}
.kanban-card-title a:hover {
    color: var(--color-blue-primary);
    text-decoration: none;
}

.kanban-card-meta {
    display: flex;
    align-items: center;
    justify-content: space-between;
    flex-wrap: wrap;
    gap: 6px;
    margin-top: 8px;
}

.kanban-card-product {
    font-size: var(--text-xs);
    color: var(--color-grey-text);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    max-width: 120px;
}

.kanban-card-assignee {
    width: 24px;
    height: 24px;
    border-radius: 50%;
    background-color: var(--color-blue-light);
    color: var(--color-blue-primary);
    font-size: 10px;
    font-weight: 700;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.kanban-drop-target {
    border: 2px dashed var(--color-blue-primary);
    background-color: var(--color-blue-lighter);
    border-radius: var(--radius-sm);
    min-height: 60px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: var(--text-sm);
    color: var(--color-blue-primary);
}


/* ============================================================
   20. TICKET THREAD LAYOUT
   ============================================================ */
.ticket-thread {
    display: flex;
    flex-direction: column;
    gap: 0;
}

.reply-item {
    display: flex;
    gap: 12px;
    padding: 20px 0;
    border-bottom: 1px solid var(--color-grey-border);
}
.reply-item:last-child { border-bottom: none; }

/* Internal note */
.reply-item--internal {
    background-color: #FFFDF0;
    border-left: 3px solid var(--color-amber);
    padding-left: 16px;
    padding-right: 16px;
    margin-left: -1px;
    margin-right: -1px;
}

.reply-item--internal .reply-header-note-tag {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    font-size: var(--text-xs);
    font-weight: 600;
    text-transform: uppercase;
    color: var(--color-amber-dark);
    background-color: var(--color-amber-light);
    padding: 2px 7px;
    border-radius: var(--radius-full);
}

/* System / audit event */
.reply-item--system {
    background-color: transparent;
    gap: 8px;
    padding: 10px 0;
}

.reply-item--system .reply-avatar {
    width: 28px;
    height: 28px;
    background-color: var(--color-grey-light);
    color: var(--color-grey-text);
}

.reply-item--system .reply-body {
    font-size: var(--text-sm);
    color: var(--color-grey-text);
    font-style: italic;
}

/* Avatar */
.reply-avatar {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    background-color: var(--color-navy);
    color: var(--color-white);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 13px;
    font-weight: 700;
    flex-shrink: 0;
    text-transform: uppercase;
    user-select: none;
}

.reply-avatar--agent    { background-color: var(--color-navy); }
.reply-avatar--customer { background-color: var(--color-blue-primary); }
.reply-avatar--system   { background-color: var(--color-grey-light); color: var(--color-grey-text); }

.reply-content { flex: 1; min-width: 0; }

.reply-header {
    display: flex;
    align-items: baseline;
    flex-wrap: wrap;
    gap: 8px;
    margin-bottom: 8px;
}

.reply-author {
    font-size: var(--text-md);
    font-weight: 600;
    color: var(--color-heading-text);
}

.reply-role-badge {
    font-size: var(--text-xs);
    font-weight: 600;
    text-transform: uppercase;
    color: rgba(255,255,255,0.9);
    background-color: var(--color-navy-mid);
    padding: 1px 6px;
    border-radius: var(--radius-sm);
}

.reply-timestamp {
    font-size: var(--text-sm);
    color: var(--color-grey-text);
    margin-left: auto;
    white-space: nowrap;
}

.reply-body {
    font-size: var(--text-base);
    color: var(--color-body-text);
    line-height: var(--line-height-relaxed);
}
.reply-body p:last-child { margin-bottom: 0; }

/* Attachments in thread */
.reply-attachments {
    margin-top: 12px;
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.reply-attachment-item {
    display: inline-flex;
    align-items: center;
    gap: 7px;
    padding: 6px 12px;
    background-color: var(--color-grey-light);
    border: 1px solid var(--color-grey-border);
    border-radius: var(--radius-sm);
    font-size: var(--text-sm);
    color: var(--color-body-text);
    text-decoration: none;
    transition: background-color var(--transition-fast);
}

.reply-attachment-item:hover {
    background-color: var(--color-blue-light);
    border-color: var(--color-blue-primary);
    color: var(--color-blue-primary);
    text-decoration: none;
}

.reply-attachment-item i {
    font-size: 14px;
    color: var(--color-blue-primary);
}

.reply-attachment-size {
    color: var(--color-grey-text);
    font-size: var(--text-xs);
}

/* Reply composer */
.reply-composer {
    border: 1px solid var(--color-grey-border);
    border-radius: var(--radius-md);
    overflow: hidden;
}

.reply-composer-tabs {
    display: flex;
    border-bottom: 1px solid var(--color-grey-border);
    background-color: var(--color-grey-light);
}

.reply-composer-tab {
    padding: 10px 20px;
    font-size: var(--text-sm);
    font-weight: 500;
    color: var(--color-grey-text);
    cursor: pointer;
    border: none;
    background: none;
    border-bottom: 2px solid transparent;
    transition: color var(--transition-fast), border-color var(--transition-fast);
}

.reply-composer-tab.active {
    color: var(--color-blue-primary);
    border-bottom-color: var(--color-blue-primary);
    background-color: var(--color-white);
}

.reply-composer-tab.tab-internal.active {
    color: var(--color-amber-dark);
    border-bottom-color: var(--color-amber);
}

.reply-composer-body {
    padding: 16px;
    background-color: var(--color-white);
}

.reply-composer-footer {
    padding: 12px 16px;
    border-top: 1px solid var(--color-grey-border);
    background-color: var(--color-grey-light);
    display: flex;
    align-items: center;
    justify-content: space-between;
    flex-wrap: wrap;
    gap: 10px;
}

.reply-composer-actions {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
}

/* Collision detection warning */
.collision-warning {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 16px;
    background-color: var(--color-amber-light);
    border: 1px solid var(--color-amber);
    border-radius: var(--radius-sm);
    margin-bottom: 12px;
    font-size: var(--text-sm);
    color: var(--color-amber-dark);
}


/* ============================================================
   21. SLA INDICATORS
   ============================================================ */
.sla-indicator {
    display: flex;
    align-items: center;
    gap: 10px;
}

.sla-bar-wrapper {
    flex: 1;
    height: 6px;
    background-color: var(--color-grey-border);
    border-radius: var(--radius-full);
    overflow: hidden;
}

.sla-bar {
    height: 100%;
    border-radius: var(--radius-full);
    transition: width 0.4s ease;
}

.sla-bar--green { background-color: var(--color-green); }
.sla-bar--amber { background-color: var(--color-amber); }
.sla-bar--red   { background-color: var(--color-red); }

.sla-label {
    font-size: var(--text-xs);
    font-weight: 600;
    white-space: nowrap;
    flex-shrink: 0;
}

.sla-label--green   { color: var(--color-green); }
.sla-label--amber   { color: var(--color-amber-dark); }
.sla-label--red     { color: var(--color-red); }
.sla-label--breached { color: var(--color-red); text-transform: uppercase; letter-spacing: 0.04em; }

/* Compact SLA badge for table rows */
.sla-badge {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    font-size: var(--text-xs);
    font-weight: 600;
    padding: 3px 8px;
    border-radius: var(--radius-sm);
    white-space: nowrap;
}

.sla-badge--ok      { background-color: var(--color-green-light); color: var(--color-green); }
.sla-badge--warning { background-color: var(--color-amber-light); color: var(--color-amber-dark); }
.sla-badge--breached {
    background-color: var(--color-red-light);
    color: var(--color-red);
    animation: sla-pulse 2s ease-in-out infinite;
}

@keyframes sla-pulse {
    0%, 100% { opacity: 1; }
    50%       { opacity: 0.65; }
}

/* SLA alert panel */
.sla-alert-list { display: flex; flex-direction: column; gap: 0; }

.sla-alert-row {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 11px 0;
    border-bottom: 1px solid var(--color-grey-border);
    flex-wrap: wrap;
}
.sla-alert-row:last-child { border-bottom: none; }

.sla-alert-ticket {
    font-size: var(--text-sm);
    font-weight: 600;
    color: var(--color-blue-primary);
    white-space: nowrap;
    min-width: 80px;
}

.sla-alert-subject {
    flex: 1;
    font-size: var(--text-sm);
    color: var(--color-body-text);
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.sla-alert-time {
    font-size: var(--text-xs);
    font-weight: 600;
    flex-shrink: 0;
}

.sla-alert-row--warning .sla-alert-time  { color: var(--color-amber-dark); }
.sla-alert-row--breached .sla-alert-time { color: var(--color-red); }


/* ============================================================
   22. UTILITY CLASSES
   ============================================================ */
.d-flex { display: flex; }
.d-block { display: block; }
.d-inline { display: inline; }
.d-none { display: none; }
.d-grid { display: grid; }

.flex-col  { flex-direction: column; }
.flex-row  { flex-direction: row; }
.flex-wrap { flex-wrap: wrap; }
.flex-1    { flex: 1; }
.flex-shrink-0 { flex-shrink: 0; }

.align-center  { align-items: center; }
.align-start   { align-items: flex-start; }
.align-end     { align-items: flex-end; }
.justify-between { justify-content: space-between; }
.justify-center  { justify-content: center; }
.justify-end     { justify-content: flex-end; }

.gap-4  { gap: 4px; }
.gap-8  { gap: 8px; }
.gap-12 { gap: 12px; }
.gap-16 { gap: 16px; }
.gap-20 { gap: 20px; }
.gap-24 { gap: 24px; }

.text-left   { text-align: left; }
.text-center { text-align: center; }
.text-right  { text-align: right; }

.fw-400 { font-weight: 400; }
.fw-500 { font-weight: 500; }
.fw-600 { font-weight: 600; }
.fw-700 { font-weight: 700; }

.text-navy    { color: var(--color-navy); }
.text-primary { color: var(--color-blue-primary); }
.text-success { color: var(--color-green); }
.text-danger  { color: var(--color-red); }
.text-warning { color: var(--color-amber-dark); }
.text-teal    { color: var(--color-teal); }
.text-muted   { color: var(--color-grey-text); }
.text-white   { color: var(--color-white); }

.mt-0  { margin-top: 0; }     .mt-4  { margin-top: 4px; }
.mt-8  { margin-top: 8px; }   .mt-12 { margin-top: 12px; }
.mt-16 { margin-top: 16px; }  .mt-20 { margin-top: 20px; }
.mt-24 { margin-top: 24px; }

.mb-0  { margin-bottom: 0; }    .mb-4  { margin-bottom: 4px; }
.mb-8  { margin-bottom: 8px; }  .mb-12 { margin-bottom: 12px; }
.mb-16 { margin-bottom: 16px; } .mb-20 { margin-bottom: 20px; }
.mb-24 { margin-bottom: 24px; }

.p-0  { padding: 0; }    .p-8  { padding: 8px; }
.p-12 { padding: 12px; } .p-16 { padding: 16px; }
.p-20 { padding: 20px; } .p-24 { padding: 24px; }

.w-100  { width: 100%; }
.w-auto { width: auto; }

.overflow-hidden { overflow: hidden; }
.overflow-auto   { overflow: auto; }
.text-truncate { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

.visually-hidden {
    position: absolute !important;
    width: 1px !important;
    height: 1px !important;
    padding: 0 !important;
    margin: -1px !important;
    overflow: hidden !important;
    clip: rect(0, 0, 0, 0) !important;
    white-space: nowrap !important;
    border: 0 !important;
}

.divider {
    border: none;
    border-top: 1px solid var(--color-grey-border);
    margin: 16px 0;
}

/* Loading spinner */
.spinner {
    display: inline-block;
    width: 18px;
    height: 18px;
    border: 2px solid rgba(0, 0, 0, 0.15);
    border-top-color: var(--color-blue-primary);
    border-radius: 50%;
    animation: spin 0.7s linear infinite;
}
.spinner--white { border-color: rgba(255,255,255,0.3); border-top-color: var(--color-white); }
.spinner--sm { width: 14px; height: 14px; }
.spinner--lg { width: 32px; height: 32px; border-width: 3px; }

@keyframes spin { to { transform: rotate(360deg); } }

/* Empty state */
.empty-state { text-align: center; padding: 48px 24px; }
.empty-state-icon { font-size: 48px; color: var(--color-grey-border); margin-bottom: 16px; }
.empty-state-title {
    font-size: var(--text-xl);
    font-weight: 600;
    color: var(--color-heading-text);
    margin-bottom: 8px;
}
.empty-state-desc {
    font-size: var(--text-md);
    color: var(--color-grey-text);
    max-width: 400px;
    margin: 0 auto 20px;
    line-height: var(--line-height-relaxed);
}

/* Activity feed */
.activity-feed { display: flex; flex-direction: column; gap: 0; }

.activity-item {
    display: flex;
    gap: 12px;
    padding: 11px 0;
    border-bottom: 1px solid var(--color-grey-border);
    align-items: flex-start;
}
.activity-item:last-child { border-bottom: none; }

.activity-icon {
    width: 28px;
    height: 28px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 11px;
    flex-shrink: 0;
}

.activity-icon--blue  { background-color: var(--color-blue-light);  color: var(--color-blue-primary); }
.activity-icon--green { background-color: var(--color-green-light); color: var(--color-green); }
.activity-icon--amber { background-color: var(--color-amber-light); color: var(--color-amber-dark); }
.activity-icon--red   { background-color: var(--color-red-light);   color: var(--color-red); }
.activity-icon--teal  { background-color: var(--color-teal-light);  color: var(--color-teal); }
.activity-icon--grey  { background-color: var(--color-grey-light);  color: var(--color-grey-text); }

.activity-content { flex: 1; min-width: 0; }
.activity-text { font-size: var(--text-sm); color: var(--color-body-text); line-height: 1.45; }
.activity-text a { font-weight: 500; }
.activity-time { font-size: var(--text-xs); color: var(--color-grey-text); margin-top: 2px; white-space: nowrap; }

/* CSAT star rating */
.csat-stars { display: flex; gap: 4px; align-items: center; }
.csat-star {
    font-size: 20px;
    cursor: pointer;
    color: var(--color-grey-border);
    transition: color var(--transition-fast);
}
.csat-star.active,
.csat-star:hover { color: var(--color-amber); }

/* Vote button */
.vote-btn {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 5px 12px;
    border: 1px solid var(--color-grey-border);
    border-radius: var(--radius-sm);
    background-color: var(--color-white);
    color: var(--color-grey-text);
    font-size: var(--text-sm);
    font-weight: 500;
    cursor: pointer;
    transition: all var(--transition-fast);
}
.vote-btn:hover {
    border-color: var(--color-blue-primary);
    color: var(--color-blue-primary);
    text-decoration: none;
}
.vote-btn.voted {
    background-color: var(--color-blue-light);
    border-color: var(--color-blue-primary);
    color: var(--color-blue-primary);
}

/* Dropdown menu */
.dropdown { position: relative; display: inline-block; }

.dropdown-menu {
    position: absolute;
    top: calc(100% + 4px);
    right: 0;
    background-color: var(--color-white);
    border: 1px solid var(--color-grey-border);
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-dropdown);
    min-width: 180px;
    z-index: var(--z-dropdown);
    overflow: hidden;
    animation: dropdownFadeIn 0.15s ease;
}

@keyframes dropdownFadeIn {
    from { opacity: 0; transform: translateY(-6px); }
    to   { opacity: 1; transform: translateY(0); }
}

.dropdown-item {
    display: flex;
    align-items: center;
    gap: 9px;
    padding: 9px 16px;
    font-size: var(--text-base);
    color: var(--color-body-text);
    text-decoration: none;
    cursor: pointer;
    transition: background-color var(--transition-fast);
    white-space: nowrap;
    border: none;
    background: none;
    width: 100%;
    text-align: left;
}
.dropdown-item:hover { background-color: var(--color-grey-light); text-decoration: none; }
.dropdown-item i { width: 14px; text-align: center; color: var(--color-grey-text); }
.dropdown-item--danger { color: var(--color-red); }
.dropdown-item--danger:hover { background-color: var(--color-red-light); }
.dropdown-divider { border: none; border-top: 1px solid var(--color-grey-border); margin: 4px 0; }

/* Page tabs */
.page-tabs {
    display: flex;
    border-bottom: 2px solid var(--color-grey-border);
    margin-bottom: 20px;
    gap: 0;
    overflow-x: auto;
}

.page-tab {
    display: flex;
    align-items: center;
    gap: 7px;
    padding: 10px 18px;
    font-size: var(--text-base);
    font-weight: 500;
    color: var(--color-grey-text);
    text-decoration: none;
    border-bottom: 2px solid transparent;
    margin-bottom: -2px;
    white-space: nowrap;
    cursor: pointer;
    transition: color var(--transition-fast), border-color var(--transition-fast);
}
.page-tab:hover { color: var(--color-body-text); text-decoration: none; }
.page-tab.active { color: var(--color-blue-primary); border-bottom-color: var(--color-blue-primary); font-weight: 600; }
.page-tab .tab-count {
    background-color: var(--color-grey-light);
    color: var(--color-grey-text);
    font-size: var(--text-xs);
    font-weight: 600;
    border-radius: var(--radius-full);
    padding: 1px 6px;
}
.page-tab.active .tab-count { background-color: var(--color-blue-light); color: var(--color-blue-primary); }

/* Ticket sidebar fields */
.ticket-sidebar-field {
    padding: 10px 0;
    border-bottom: 1px solid var(--color-grey-border);
}
.ticket-sidebar-field:last-child { border-bottom: none; }

.ticket-sidebar-label {
    font-size: var(--text-xs);
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    color: var(--color-grey-text);
    margin-bottom: 4px;
}

.ticket-sidebar-value {
    font-size: var(--text-sm);
    font-weight: 500;
    color: var(--color-body-text);
}

/* Announcement banner */
.announcement-banner {
    background-color: var(--color-blue-light);
    border: 1px solid var(--color-blue-primary);
    border-radius: var(--radius-md);
    padding: 14px 18px;
    margin-bottom: 16px;
    display: flex;
    gap: 12px;
    align-items: flex-start;
}
.announcement-banner--warning {
    background-color: var(--color-amber-light);
    border-color: var(--color-amber);
}
.announcement-banner-icon {
    font-size: 16px;
    color: var(--color-blue-primary);
    flex-shrink: 0;
    margin-top: 1px;
}
.announcement-banner--warning .announcement-banner-icon { color: var(--color-amber-dark); }


/* ============================================================
   23. RESPONSIVE BREAKPOINTS
   ============================================================ */

/* ---- Tablet: 768px – 1023px ---- */
@media (max-width: 1023px) {
    :root {
        --content-padding: 16px;
    }

    .page-layout-two-col {
        grid-template-columns: 1fr;
    }

    .page-layout-sidebar {
        order: -1;
    }

    .stat-cards-grid {
        grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
    }

    .form-row-3,
    .form-row-4 {
        grid-template-columns: 1fr 1fr;
    }

    .kanban-column {
        width: 250px;
    }
}

/* ---- Mobile: < 768px ---- */
@media (max-width: 767px) {
    :root {
        --content-padding: 12px;
        --topbar-height: 52px;
    }

    /* Sidebar collapses off-screen */
    .sidebar {
        transform: translateX(-100%);
        transition: transform var(--transition-base);
        box-shadow: none;
    }

    .sidebar.sidebar--open {
        transform: translateX(0);
        box-shadow: 4px 0 20px rgba(0, 0, 0, 0.25);
    }

    .main-content {
        margin-left: 0;
    }

    .topbar {
        left: 0;
    }

    .sidebar-toggle {
        display: flex;
        align-items: center;
        justify-content: center;
    }

    .page-heading {
        flex-direction: column;
        align-items: flex-start;
    }

    .page-heading-actions {
        width: 100%;
    }

    .card-header {
        flex-wrap: wrap;
    }

    .table-wrapper {
        margin-left: calc(-1 * var(--content-padding));
        margin-right: calc(-1 * var(--content-padding));
        border-radius: 0;
    }

    .data-table {
        min-width: 600px;
    }

    .form-row-2,
    .form-row-3,
    .form-row-4 {
        grid-template-columns: 1fr;
    }

    .filter-bar {
        flex-direction: column;
    }

    .filter-bar-group {
        width: 100%;
        min-width: unset;
    }

    .filter-bar-actions {
        width: 100%;
        justify-content: flex-end;
    }

    .stat-cards-grid {
        grid-template-columns: 1fr 1fr;
    }

    .auth-card {
        padding: 28px 24px;
    }

    /* Modal slides up from bottom on mobile */
    .modal-overlay {
        align-items: flex-end;
        padding: 0;
    }

    .modal-container {
        max-width: 100%;
        border-radius: var(--radius-lg) var(--radius-lg) 0 0;
        max-height: 90vh;
    }

    .reply-item {
        flex-direction: column;
        gap: 8px;
    }

    .reply-header {
        flex-wrap: wrap;
    }

    .reply-timestamp {
        margin-left: 0;
        width: 100%;
    }

    .page-layout-two-col {
        grid-template-columns: 1fr;
    }

    .pagination {
        flex-direction: column;
        align-items: center;
        gap: 10px;
    }

    /* Kanban stacks vertically on mobile */
    .kanban-board {
        flex-direction: column;
    }

    .kanban-column {
        width: 100%;
        max-height: none;
    }

    /* Toast at bottom on mobile */
    .toast-container {
        top: auto;
        bottom: 12px;
        right: 12px;
        left: 12px;
        max-width: none;
        width: auto;
    }
}

/* ---- Small mobile: < 480px ---- */
@media (max-width: 479px) {
    .stat-cards-grid {
        grid-template-columns: 1fr;
    }

    .page-tab {
        padding: 8px 12px;
        font-size: var(--text-sm);
    }

    .btn-xl {
        padding: 12px 20px;
        font-size: var(--text-base);
    }
}

/* ---- Print ---- */
@media print {
    .sidebar,
    .topbar,
    .toast-container,
    .reply-composer,
    .filter-bar,
    .page-heading-actions,
    .modal-overlay {
        display: none !important;
    }

    .main-content {
        margin-left: 0;
        padding-top: 0;
    }

    .card {
        box-shadow: none;
        border: 1px solid #ccc;
        break-inside: avoid;
    }

    body {
        background: white;
        color: black;
    }
}

/* ============================================================
   24. COMPANY MODULE — sd- component styles
   ============================================================ */

/* ---- Page header row ---- */
.sd-page-header { display: flex; align-items: flex-start; justify-content: space-between; gap: 16px; margin-bottom: 20px; }
.sd-page-header__left { display: flex; flex-direction: column; gap: 4px; }
.sd-page-header__title { font-size: 1.375rem; font-weight: 700; color: var(--color-navy); margin: 0; display: flex; align-items: center; gap: 10px; }
.sd-page-header__icon { color: var(--color-blue-primary); font-size: 1.1rem; }
.sd-page-header__subtitle { font-size: .8125rem; color: var(--color-grey-text); margin: 0; }
.sd-page-header__actions { display: flex; gap: 8px; align-items: center; flex-shrink: 0; }

/* ---- Back link ---- */
.sd-back-link { display: inline-flex; align-items: center; gap: 6px; font-size: .8125rem; color: var(--color-blue-primary); text-decoration: none; margin-bottom: 2px; }
.sd-back-link:hover { text-decoration: underline; }

/* ---- Filter bar ---- */
.sd-filter-bar { margin-bottom: 16px; padding: 16px 20px; }
.sd-filter-bar__inner { display: flex; flex-wrap: wrap; gap: 12px; align-items: flex-end; }
.sd-filter-bar__field { display: flex; flex-direction: column; gap: 4px; min-width: 160px; }
.sd-filter-bar__field--search { min-width: 220px; flex: 1; }
.sd-filter-bar__actions { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.sd-filter-bar__count { font-size: .8125rem; color: var(--color-grey-text); white-space: nowrap; margin-left: 4px; }
.sd-input-icon-wrap { position: relative; }
.sd-input-icon { position: absolute; left: 10px; top: 50%; transform: translateY(-50%); color: var(--color-grey-text); font-size: .8125rem; pointer-events: none; }

/* ---- Company logo thumb ---- */
.sd-table__company-cell { display: flex; align-items: center; gap: 10px; }
.sd-company-logo-thumb { width: 32px; height: 32px; object-fit: contain; border-radius: 4px; border: 1px solid var(--color-grey-border); background: #fff; flex-shrink: 0; }
.sd-company-logo-thumb--placeholder { display: inline-flex; align-items: center; justify-content: center; color: var(--color-grey-text); font-size: .875rem; }

/* ---- Domain tags ---- */
.sd-tag-list { display: flex; flex-wrap: wrap; gap: 4px; }
.sd-tag { display: inline-flex; align-items: center; gap: 4px; padding: 2px 8px; border-radius: 4px; font-size: .75rem; font-weight: 500; background: var(--color-blue-lighter, #EBF5FB); color: var(--color-blue-primary); border: 1px solid var(--color-blue-light, #D6EAF8); white-space: nowrap; }
.sd-tag--removable { padding-right: 4px; }
.sd-tag__remove { background: none; border: none; cursor: pointer; padding: 0 2px; color: var(--color-blue-primary); display: inline-flex; align-items: center; font-size: .6875rem; opacity: .7; border-radius: 2px; transition: opacity .15s; }
.sd-tag__remove:hover { opacity: 1; color: var(--color-red); }

/* ---- Tag input ---- */
.sd-tag-input-wrap { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; padding: 6px 10px; border: 1px solid var(--color-grey-border); border-radius: 6px; background: #fff; min-height: 42px; cursor: text; transition: border-color .15s, box-shadow .15s; }
.sd-tag-input-wrap:focus-within { border-color: var(--color-blue-primary); box-shadow: 0 0 0 3px rgba(41,128,212,.2); }
.sd-tag-input__field { border: none; outline: none; background: transparent; font-size: .875rem; color: var(--color-body-text); flex: 1; min-width: 120px; padding: 2px 0; }

/* ---- Table helpers ---- */
.sd-table__id { color: var(--color-grey-text); font-size: .8125rem; }
.sd-table__link { color: var(--color-blue-primary); text-decoration: none; font-weight: 500; }
.sd-table__link:hover { text-decoration: underline; }
.sd-table__muted { color: var(--color-grey-text); }
.sd-table__agent { display: inline-flex; align-items: center; gap: 5px; font-size: .8125rem; }
.sd-table__agent-icon { color: var(--color-grey-text); font-size: .75rem; }
.sd-table__count { font-weight: 600; color: var(--color-navy); }
.sd-table__actions { display: flex; gap: 4px; justify-content: flex-end; }

/* ---- Icon-only action buttons ---- */
.sd-btn-icon { display: inline-flex; align-items: center; justify-content: center; width: 28px; height: 28px; border-radius: 5px; border: none; cursor: pointer; font-size: .8125rem; text-decoration: none; transition: filter .15s; }
.sd-btn-icon--blue  { background: var(--color-blue-primary); color: #fff; }
.sd-btn-icon--red   { background: var(--color-red); color: #fff; }
.sd-btn-icon--amber { background: #FFC107; color: #212529; }
.sd-btn-icon--green { background: var(--color-green); color: #fff; }
.sd-btn-icon:hover { filter: brightness(90%); }
.sd-inline-form { display: inline-flex; }

/* ---- Empty state ---- */
.sd-empty-state { padding: 48px 24px; text-align: center; color: var(--color-grey-text); }
.sd-empty-state--sm { padding: 32px 24px; }
.sd-empty-state__icon { font-size: 2.5rem; opacity: .3; margin-bottom: 12px; display: block; }
.sd-empty-state__title { font-size: 1rem; font-weight: 600; color: var(--color-navy); margin: 0 0 6px; }
.sd-empty-state__text { font-size: .875rem; margin: 0; }
.sd-empty-state__text a { color: var(--color-blue-primary); }
.sd-pagination-wrap { padding: 16px 20px; border-top: 1px solid var(--color-grey-border); }

/* ---- Two-column layout ---- */
.sd-layout-with-sidebar { display: grid; grid-template-columns: 1fr 280px; gap: 20px; align-items: start; }
.sd-layout-with-sidebar__main { display: flex; flex-direction: column; gap: 20px; min-width: 0; }
.sd-layout-with-sidebar__sidebar { display: flex; flex-direction: column; gap: 16px; position: sticky; top: 20px; }

/* ---- Company header card ---- */
.sd-company-header-card__inner { display: flex; gap: 20px; align-items: flex-start; padding: 20px; }
.sd-company-header-card__logo { width: 80px; height: 80px; object-fit: contain; border-radius: 8px; border: 1px solid var(--color-grey-border); background: #fff; padding: 4px; }
.sd-company-header-card__logo-placeholder { width: 80px; height: 80px; border-radius: 8px; border: 1px solid var(--color-grey-border); background: var(--color-grey-bg); display: flex; align-items: center; justify-content: center; color: var(--color-grey-text); font-size: 2rem; }
.sd-company-header-card__info { flex: 1; min-width: 0; }
.sd-company-header-card__name-row { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; margin-bottom: 12px; }
.sd-company-header-card__name { font-size: 1.375rem; font-weight: 700; color: var(--color-navy); margin: 0; }

/* ---- Definition list ---- */
.sd-definition-list { display: grid; gap: 12px; }
.sd-definition-list--inline { grid-template-columns: repeat(auto-fill, minmax(200px,1fr)); }
.sd-definition-list--stacked { grid-template-columns: 1fr; }
.sd-definition-list__item { display: flex; flex-direction: column; gap: 3px; }
.sd-definition-list dt { font-size: .75rem; font-weight: 600; color: var(--color-grey-text); text-transform: uppercase; letter-spacing: .04em; display: flex; align-items: center; gap: 5px; }
.sd-definition-list dd { font-size: .875rem; color: var(--color-body-text); margin: 0; }

/* ---- Tabs ---- */
.sd-tabs { display: flex; border-bottom: 1px solid var(--color-grey-border); padding: 0 4px; gap: 2px; overflow-x: auto; }
.sd-tab { padding: 12px 18px; font-size: .8125rem; font-weight: 500; color: var(--color-grey-text); background: none; border: none; border-bottom: 3px solid transparent; cursor: pointer; white-space: nowrap; display: inline-flex; align-items: center; gap: 6px; margin-bottom: -1px; transition: color .15s, border-color .15s; }
.sd-tab:hover { color: var(--color-navy); }
.sd-tab--active { color: var(--color-blue-primary); border-bottom-color: var(--color-blue-primary); }
.sd-tab-panel { padding: 20px 24px; }
.sd-tab-panel__footer { display: flex; align-items: center; justify-content: space-between; padding: 12px 20px; border-top: 1px solid var(--color-grey-border); }

/* ---- Quick actions sidebar ---- */
.sd-quick-actions { display: flex; flex-direction: column; gap: 8px; padding: 16px 20px; }
.sd-btn--full { width: 100%; justify-content: center; }
.sd-stats-list { display: grid; gap: 0; }

/* Danger zone card body padding */
.sd-card--danger-zone form { padding: 0 20px 16px; }

/* Sidebar card actions-between-forms spacing */
.sd-card--danger-zone form + form { margin-top: 0; }
.sd-card--danger-zone form.sd-danger-zone__form--spaced { margin-bottom: 10px; }

/* Table column width helpers */
.sd-table__th--id,
.sd-table__td--id { width: 80px; }
.sd-table__th--right,
.sd-table__td--right { text-align: right; }
.sd-stats-list__item { display: flex; justify-content: space-between; align-items: center; padding: 10px 0; border-bottom: 1px solid var(--color-grey-border); }
.sd-stats-list__item:last-child { border-bottom: none; }
.sd-stats-list dt { font-size: .8125rem; color: var(--color-grey-text); }
.sd-stats-list dd { font-size: 1rem; font-weight: 700; color: var(--color-navy); margin: 0; }

/* ---- Danger zone ---- */
.sd-card--danger-zone { border-color: var(--color-red); }
.sd-card__heading--danger { color: var(--color-red) !important; }
.sd-danger-zone__text { font-size: .8125rem; color: var(--color-grey-text); margin-bottom: 12px; padding: 12px 20px 0; }
.sd-card__heading { display: flex; align-items: center; gap: 8px; font-size: .9375rem; font-weight: 600; color: var(--color-navy); padding: 14px 20px; margin-bottom: 0; border-bottom: 1px solid var(--color-grey-border); }
.sd-card__heading i { color: var(--color-navy-mid); font-size: .9rem; }

/* ---- Misc helpers ---- */
.sd-note-box { background: var(--color-blue-lighter, #EBF5FB); border-left: 3px solid var(--color-blue-primary); padding: 10px 14px; border-radius: 4px; font-size: .875rem; color: var(--color-body-text); white-space: pre-wrap; }
.sd-code { font-family: 'Fira Code', monospace; font-size: .8125rem; background: var(--color-grey-bg); padding: 2px 6px; border-radius: 4px; color: var(--color-navy-mid); }
.sd-muted { color: var(--color-grey-text); }
.sd-link { color: var(--color-blue-primary); text-decoration: none; }
.sd-link:hover { text-decoration: underline; }

/* ---- Validation alert ---- */
.sd-alert { display: flex; align-items: flex-start; gap: 12px; padding: 14px 16px; border-radius: 6px; margin-bottom: 20px; font-size: .875rem; }
.sd-alert--error { background: #FFF5F5; border: 1px solid var(--color-red); color: var(--color-red); }
.sd-alert__icon { flex-shrink: 0; margin-top: 1px; }
.sd-alert__list { margin: 6px 0 0; padding-left: 16px; color: var(--color-body-text); }

/* ---- Form layout ---- */
.sd-form-layout { display: flex; flex-direction: column; gap: 20px; }
.sd-form-row { display: grid; grid-template-columns: 1fr 1fr; gap: 20px; }
.sd-form-row--toggles { grid-template-columns: 1fr; gap: 16px; }
.sd-form-group { display: flex; flex-direction: column; gap: 6px; }
.sd-form-group--full { grid-column: 1 / -1; }
.sd-form-actions { display: flex; gap: 10px; align-items: center; padding: 20px 24px; border-top: 1px solid var(--color-grey-border); margin-top: 8px; }
.sd-label { display: block; font-weight: 600; font-size: .8125rem; color: var(--color-body-text); margin-bottom: 2px; }
.sd-label--required::after { content: ' *'; color: var(--color-red); }
.sd-help-text { font-size: .75rem; color: var(--color-grey-text); margin: 0 0 6px; }
.sd-field-error { font-size: .75rem; color: var(--color-red); display: flex; align-items: center; gap: 4px; margin: 0; }
.sd-input, .sd-select, .sd-textarea { width: 100%; border: 1px solid var(--color-grey-border); border-radius: 6px; padding: 8px 12px; font-size: .875rem; background: #fff; color: var(--color-body-text); font-family: inherit; transition: border-color .15s, box-shadow .15s; box-sizing: border-box; }
.sd-input--icon-left { padding-left: 32px; }
.sd-input:focus, .sd-select:focus, .sd-textarea:focus { outline: none; border-color: var(--color-blue-primary); box-shadow: 0 0 0 3px rgba(41,128,212,.2); }
.sd-input--error, .sd-input--error:focus { border-color: var(--color-red); background: #FFF5F5; }
.sd-textarea { resize: vertical; min-height: 90px; }

/* ---- File upload ---- */
.sd-file-upload-wrap { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; }
.sd-file-upload-input { position: absolute; width: 1px; height: 1px; opacity: 0; overflow: hidden; clip: rect(0 0 0 0); }
.sd-file-upload-label { display: inline-flex; align-items: center; gap: 8px; padding: 8px 16px; border: 1px dashed var(--color-grey-border); border-radius: 6px; cursor: pointer; font-size: .8125rem; color: var(--color-blue-primary); background: var(--color-blue-lighter, #EBF5FB); transition: background .15s, border-color .15s; }
.sd-file-upload-label:hover { background: var(--color-blue-light, #D6EAF8); border-color: var(--color-blue-primary); }
.sd-logo-preview { width: 64px; height: 64px; object-fit: contain; border-radius: 6px; border: 1px solid var(--color-grey-border); padding: 4px; background: #fff; }

/* ---- Toggle switch ---- */
.sd-toggle-label { display: flex; align-items: flex-start; gap: 12px; cursor: pointer; padding: 12px 14px; border-radius: 6px; border: 1px solid var(--color-grey-border); background: #fff; transition: background .15s; }
.sd-toggle-label:hover { background: var(--color-blue-lighter, #EBF5FB); }
.sd-toggle-input { position: absolute; width: 1px; height: 1px; opacity: 0; overflow: hidden; }
.sd-toggle-track { width: 40px; height: 22px; border-radius: 11px; background: #ADB5BD; flex-shrink: 0; margin-top: 1px; position: relative; transition: background .2s; }
.sd-toggle-track::after { content: ''; position: absolute; top: 3px; left: 3px; width: 16px; height: 16px; border-radius: 50%; background: #fff; transition: transform .2s; box-shadow: 0 1px 3px rgba(0,0,0,.3); }
.sd-toggle-input:checked + .sd-toggle-track { background: var(--color-green); }
.sd-toggle-input:checked + .sd-toggle-track::after { transform: translateX(18px); }
.sd-toggle-input:focus + .sd-toggle-track { box-shadow: 0 0 0 3px rgba(41,128,212,.3); }
.sd-toggle-text { display: flex; flex-direction: column; gap: 2px; }
.sd-toggle-text__title { font-size: .875rem; font-weight: 600; color: var(--color-body-text); }
.sd-toggle-text__desc { font-size: .75rem; color: var(--color-grey-text); line-height: 1.4; }

/* ---- sd-btn variants ---- */
.sd-btn { display: inline-flex; align-items: center; justify-content: center; gap: 7px; padding: 8px 16px; border-radius: 6px; font-size: .8125rem; font-weight: 500; cursor: pointer; border: 1px solid transparent; text-decoration: none; white-space: nowrap; transition: filter .15s, box-shadow .15s; font-family: inherit; }
.sd-btn:hover { filter: brightness(92%); color: inherit; }
.sd-btn:focus { outline: none; box-shadow: 0 0 0 3px rgba(41,128,212,.3); }
.sd-btn--primary { background: var(--color-blue-primary); color: #fff; }
.sd-btn--secondary { background: #6C757D; color: #fff; }
.sd-btn--success { background: var(--color-green); color: #fff; }
.sd-btn--danger { background: var(--color-red); color: #fff; }
.sd-btn--warning { background: #FFC107; color: #212529; }
.sd-btn--dark { background: var(--color-navy-mid); color: #fff; }
.sd-btn--ghost { background: transparent; color: var(--color-blue-primary); border-color: var(--color-blue-primary); }
.sd-btn--sm { padding: 5px 10px; font-size: .75rem; }
.sd-btn--outline-light { background: transparent; color: #fff; border-color: rgba(255,255,255,.65); }
.sd-btn--outline-light:hover { background: rgba(255,255,255,.15); border-color: rgba(255,255,255,.9); color: #fff; }

/* Logout button — used on white topbar, always visible */
.sd-btn--logout { background: var(--color-grey-bg); color: var(--color-navy); border-color: var(--color-grey-border); }
.sd-btn--logout:hover { background: #e2e6ea; border-color: #b0b6bf; color: var(--color-navy); filter: none; }

/* ---- sd-badge variants ---- */
.sd-badge { display: inline-flex; align-items: center; padding: 3px 8px; border-radius: 4px; font-size: .6875rem; font-weight: 600; text-transform: uppercase; letter-spacing: .04em; white-space: nowrap; line-height: 1.4; }
.sd-badge--success { background: var(--color-green); color: #fff; }
.sd-badge--inactive { background: #ADB5BD; color: #fff; }
.sd-badge--dark { background: var(--color-navy-mid); color: #fff; }
.sd-badge--info { background: var(--color-blue-primary); color: #fff; }
.sd-badge--danger { background: var(--color-red); color: #fff; }
.sd-badge--teal { background: #20C997; color: #fff; }
.sd-badge--warning { background: #FFC107; color: #212529; }
.sd-badge--super { background: var(--color-navy); color: #fff; }
.sd-badge--admin { background: var(--color-navy-mid); color: #fff; }
.sd-badge--agent { background: var(--color-blue-primary); color: #fff; }
.sd-badge--customer { background: var(--color-green); color: #fff; }

/* Sidebar header role badge — full width row below logo+brand */
.sd-sidebar__header > .sd-badge {
    display: block;
    width: 100%;
    text-align: center;
    border-radius: 4px;
    padding: 3px 0;
    font-size: 0.6875rem;
}

/* ── Role pill — matches customer portal style, role-specific colours ── */
.sd-role-pill {
    display: block;
    width: 100%;
    text-align: center;
    border-radius: 6px;
    padding: 5px 0;
    font-size: 0.6875rem;
    font-weight: 800;
    text-transform: uppercase;
    letter-spacing: 0.08em;
    line-height: 1.4;
    transition: opacity 0.15s;
}

/* Super Admin — deep purple/violet to stand out as highest privilege */
.sd-role-pill--super-admin {
    background: #6D28D9;
    color: #fff;
}

/* Agent Admin — rich teal/dark-cyan, distinct from both super and agent */
.sd-role-pill--agent-admin {
    background: #0D7377;
    color: #fff;
}

/* Agent — steel blue, clearly lower than admin tiers */
.sd-role-pill--agent {
    background: #2980D4;
    color: #fff;
}

/* Customer — green (matches existing portal pill in the screenshot) */
.sd-role-pill--customer {
    background: #16A34A;
    color: #fff;
}

/* ---- Card no-pad / sd-table ---- */
.sd-card--no-pad { padding: 0; overflow: hidden; }
.sd-table-wrap { overflow-x: auto; }
.sd-table { width: 100%; border-collapse: collapse; font-size: .8125rem; }
.sd-table thead tr { background: var(--color-navy); color: #fff; }
.sd-table thead th { padding: 10px 13px; text-align: left; font-size: .75rem; font-weight: 600; letter-spacing: .05em; text-transform: uppercase; white-space: nowrap; }
.sd-table tbody tr:nth-child(even) { background: var(--color-grey-bg); }
.sd-table tbody tr:hover { background: var(--color-blue-lighter, #EBF5FB); }
.sd-table tbody td { padding: 10px 13px; border-bottom: 1px solid var(--color-grey-border); vertical-align: middle; }

/* ---- Responsive ---- */
@media (max-width: 1100px) {
    .sd-layout-with-sidebar { grid-template-columns: 1fr; }
    .sd-layout-with-sidebar__sidebar { position: static; }
}
@media (max-width: 768px) {
    .sd-form-row { grid-template-columns: 1fr; }
    .sd-filter-bar__inner { flex-direction: column; }
    .sd-filter-bar__field, .sd-filter-bar__field--search { min-width: 100%; width: 100%; }
    .sd-page-header { flex-direction: column; }
    .sd-company-header-card__inner { flex-direction: column; }
    .sd-definition-list--inline { grid-template-columns: 1fr; }
}

/* ── Ticket layout (two-column) ───────────────────────────────────────── */
.ticket-layout {
    display: grid;
    grid-template-columns: 1fr 280px;
    gap: 20px;
    align-items: start;
}

.ticket-layout--portal {
    grid-template-columns: 1fr 240px;
}

@media (max-width: 900px) {
    .ticket-layout,
    .ticket-layout--portal {
        grid-template-columns: 1fr;
    }
    .ticket-sidebar {
        order: -1;
    }
}

/* ── Thread container ─────────────────────────────────────────────────── */
.ticket-thread {
    padding: 20px;
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.thread-empty {
    color: #888;
    font-style: italic;
    text-align: center;
    padding: 32px 0;
}

/* ── Thread item (shared) ─────────────────────────────────────────────── */
.thread-item {
    display: flex;
    gap: 14px;
    align-items: flex-start;
}

.thread-avatar {
    flex-shrink: 0;
}

.avatar-initials {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: #2980D4;
    color: #fff;
    font-weight: 700;
    font-size: 13px;
    letter-spacing: 0.5px;
}

.avatar--agent  { background: #1A2E4A; }
.avatar--customer { background: #2980D4; }

.thread-content {
    flex: 1;
    min-width: 0;
}

.thread-meta {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 8px;
    margin-bottom: 8px;
    font-size: 13px;
}

.thread-time {
    color: #999;
    font-size: 12px;
}

.thread-body {
    background: #fff;
    border: 1px solid #e5e9f0;
    border-radius: 8px;
    padding: 14px 16px;
    font-size: 14px;
    line-height: 1.65;
    color: #333;
    word-break: break-word;
}

/* Public reply */
.thread-item--public .thread-body {
    border-color: #d4e4f5;
    background: #f8fbff;
}

/* Agent reply (portal) */
.thread-item--agent .thread-body {
    background: #f4f6f8;
    border-color: #dde3ea;
}

/* Internal note */
.thread-item--internal .thread-body {
    background: #fffbea;
    border-color: #f0d070;
    border-left: 4px solid #f0c040;
}

/* ── Attachment list (inside thread item) ─────────────────────────────── */
.attachment-list {
    margin-top: 10px;
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.attachment-item {
    display: flex;
    align-items: center;
    gap: 10px;
    background: #f4f6f8;
    border: 1px solid #e5e9f0;
    border-radius: 6px;
    padding: 8px 12px;
    font-size: 13px;
}

.attachment-icon {
    font-size: 18px;
    color: #2980D4;
    flex-shrink: 0;
}

.attachment-info {
    flex: 1;
    min-width: 0;
    display: flex;
    flex-direction: column;
}

.attachment-name {
    font-weight: 500;
    color: #333;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.attachment-size {
    color: #999;
    font-size: 11px;
}

.attachment-actions {
    display: flex;
    gap: 6px;
    flex-shrink: 0;
}

/* ── File drop zone ───────────────────────────────────────────────────── */
.file-drop-zone {
    border: 2px dashed #c5d0dc;
    border-radius: 8px;
    padding: 24px;
    text-align: center;
    cursor: pointer;
    transition: background 0.15s, border-color 0.15s;
    position: relative;
}

.file-drop-zone:hover,
.file-drop-zone--active {
    background: #eef4fb;
    border-color: #2980D4;
}

.file-input-hidden {
    position: absolute;
    inset: 0;
    width: 100%;
    height: 100%;
    opacity: 0;
    cursor: pointer;
}

.file-drop-label {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 8px;
    color: #667;
    font-size: 14px;
    pointer-events: none;
}

.file-drop-label i {
    font-size: 28px;
    color: #2980D4;
}

/* ── File preview list ────────────────────────────────────────────────── */
.file-preview-list {
    list-style: none;
    margin: 0;
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.file-preview-item {
    display: flex;
    align-items: center;
    gap: 10px;
    background: #f4f6f8;
    border: 1px solid #e5e9f0;
    border-radius: 6px;
    padding: 8px 12px;
    font-size: 13px;
}

.file-preview-name {
    flex: 1;
    min-width: 0;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    color: #333;
}

.file-preview-size {
    color: #999;
    font-size: 12px;
    white-space: nowrap;
}

/* ── Toggle (internal note switch) ───────────────────────────────────── */
.toggle-label {
    display: flex;
    align-items: center;
    gap: 10px;
    cursor: pointer;
    font-size: 14px;
    font-weight: 500;
}

.toggle-checkbox {
    width: 16px;
    height: 16px;
    accent-color: #f0c040;
    cursor: pointer;
}

.toggle-text {
    color: #555;
}

/* Tint form background when internal note is selected */
.reply-form--internal textarea {
    background: #fffbea !important;
    border-color: #f0d070 !important;
}

/* ── Sidebar ──────────────────────────────────────────────────────────── */
.sidebar-card .card-header {
    font-size: 14px;
}

.sidebar-body {
    padding: 12px 16px;
}

.sidebar-field {
    display: flex;
    flex-direction: column;
    gap: 3px;
    padding: 8px 0;
    border-bottom: 1px solid #f0f2f5;
}

.sidebar-field:last-child {
    border-bottom: none;
}

.sidebar-label {
    font-size: 11px;
    font-weight: 600;
    color: #999;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.sidebar-value {
    font-size: 14px;
    color: #333;
}

.sidebar-control .form-select--sm {
    padding: 5px 8px;
    font-size: 13px;
}

.sidebar-divider {
    border: none;
    border-top: 1px solid #eef0f3;
    margin: 4px 0;
}

.sidebar-inline-form {
    margin: 0;
}

/* ── SLA indicators ───────────────────────────────────────────────────── */
.sla-indicator {
    font-size: 13px;
    font-weight: 500;
    display: inline-flex;
    align-items: center;
    gap: 5px;
}

.sla-indicator--ok       { color: #28A745; }
.sla-indicator--met      { color: #28A745; }
.sla-indicator--breached { color: #DC3545; }
.sla-indicator--warning  { color: #e67e22; }

/* ── Tab nav ──────────────────────────────────────────────────────────── */
.tab-nav {
    display: flex;
    border-bottom: 2px solid #e5e9f0;
    padding: 0 20px;
}

.tab-btn {
    background: none;
    border: none;
    padding: 12px 16px;
    font-size: 14px;
    font-weight: 500;
    color: #667;
    cursor: pointer;
    border-bottom: 2px solid transparent;
    margin-bottom: -2px;
    transition: color 0.15s, border-color 0.15s;
}

.tab-btn:hover { color: #2980D4; }

.tab-btn--active {
    color: #2980D4;
    border-bottom-color: #2980D4;
}

/* ── Audit / linked issue rows ────────────────────────────────────────── */
.audit-row {
    display: flex;
    gap: 12px;
    font-size: 13px;
    padding: 6px 0;
    border-bottom: 1px solid #f4f6f8;
    color: #555;
}

.audit-time  { color: #999; white-space: nowrap; }
.audit-user  { font-weight: 500; }
.audit-action { flex: 1; }

.linked-issue-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    font-size: 14px;
    padding: 8px 0;
    border-bottom: 1px solid #f4f6f8;
}

/* ── Page header row ──────────────────────────────────────────────────── */
.page-header-row {
    display: flex;
    align-items: center;
    gap: 12px;
    flex-wrap: wrap;
}

.badge--lg {
    font-size: 13px;
    padding: 5px 12px;
}

/* ── Info box (neutral/closed ticket notice) ──────────────────────────── */
.info-box {
    border-radius: 8px;
    padding: 16px 20px;
    font-size: 14px;
    display: flex;
    align-items: center;
    gap: 10px;
}

.info-box--neutral {
    background: #f4f6f8;
    border-left: 4px solid #aab;
    color: #555;
}

/* ============================================================
   25. SD COMPONENT SYSTEM  (config pages, layout, modals)
   ============================================================ */

/* ── 25.1 Layout shell ───────────────────────────────────────────────── */
.sd-layout {
    display: flex;
    min-height: 100vh;
    background: #F4F6F8;
}

/* ── 25.2 Sidebar ────────────────────────────────────────────────────── */
.sd-sidebar {
    position: fixed;
    top: 0;
    left: 0;
    width: 220px;
    height: 100vh;
    background: #1A2E4A;
    display: flex;
    flex-direction: column;
    z-index: 200;
    overflow-y: auto;
    overflow-x: hidden;
}

.sd-sidebar__header {
    padding: 16px 16px 14px;
    border-bottom: 1px solid rgba(255,255,255,0.08);
    flex-shrink: 0;
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.sd-sidebar__logo {
    display: flex;
    align-items: center;
    gap: 10px;
    text-decoration: none;
}

.sd-sidebar__logo-img {
    width: 36px;
    height: 36px;
    border-radius: 8px;
    object-fit: contain;
    flex-shrink: 0;
}

.sd-sidebar__logo-fallback {
    width: 36px;
    height: 36px;
    border-radius: 8px;
    background: #2980D4;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.sd-sidebar__logo-icon {
    color: #fff;
    font-size: 18px;
}

.sd-sidebar__brand {
    display: flex;
    flex-direction: column;
    gap: 1px;
    min-width: 0;
    flex: 1;
}

.sd-sidebar__company {
    font-size: 13px;
    font-weight: 700;
    color: #fff;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    line-height: 1.3;
}

.sd-sidebar__portal-name {
    font-size: 10px;
    font-weight: 500;
    color: rgba(255,255,255,0.45);
    text-transform: uppercase;
    letter-spacing: 0.06em;
    line-height: 1.3;
}

.sd-sidebar__nav {
    flex: 1;
    padding: 12px 0;
    overflow-y: auto;
}

.sd-sidebar__footer {
    padding: 12px 16px;
    border-top: 1px solid rgba(255,255,255,0.08);
    flex-shrink: 0;
}

.sd-sidebar__user {
    display: flex;
    align-items: center;
    gap: 8px;
    text-decoration: none;
}

.sd-sidebar__user-avatar {
    width: 28px;
    height: 28px;
    border-radius: 50%;
    background: #2980D4;
    color: #fff;
    font-size: 11px;
    font-weight: 700;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    text-transform: uppercase;
}

.sd-sidebar__user-name {
    font-size: 12px;
    color: rgba(255,255,255,0.75);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    flex: 1;
    min-width: 0;
}

@media (max-width: 768px) {
    .sd-sidebar {
        transform: translateX(-100%);
        transition: transform 0.25s ease;
    }
    .sd-sidebar--open {
        transform: translateX(0);
    }
}

/* ── 25.3 Main content area ──────────────────────────────────────────── */
.sd-main {
    margin-left: 220px;
    padding-top: 56px;
    min-height: 100vh;
    flex: 1;
    min-width: 0;
    width: calc(100% - 220px);
    max-width: none;
    display: flex;
    flex-direction: column; /* enables footer to stick to bottom via flex layout */
}

@media (max-width: 768px) {
    .sd-main {
        margin-left: 0;
        width: 100%;
    }
}

/* ── 25.4 Top bar ────────────────────────────────────────────────────── */
.sd-topbar {
    position: fixed;
    top: 0;
    left: 220px;
    right: 0;
    height: 56px;
    background: #fff;
    border-bottom: 1px solid #e1e4e8;
    display: flex;
    align-items: center;
    padding: 0 20px;
    gap: 12px;
    z-index: 100;
}

@media (max-width: 768px) {
    .sd-topbar {
        left: 0;
    }
}

.sd-topbar__menu-toggle {
    background: none;
    border: none;
    cursor: pointer;
    padding: 6px;
    border-radius: 6px;
    color: #555;
    display: none;
    line-height: 1;
}

@media (max-width: 768px) {
    .sd-topbar__menu-toggle {
        display: flex;
        align-items: center;
    }
}

.sd-topbar__title {
    font-size: 16px;
    font-weight: 600;
    color: #1A2E4A;
    flex: 1;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.sd-topbar__controls {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-left: auto;
    flex-shrink: 0;
}

.sd-topbar__user-name {
    font-size: 13px;
    color: #555;
    white-space: nowrap;
}

.sd-topbar__logout-form {
    display: inline;
    margin: 0;
    padding: 0;
}

/* ── 25.5 Content wrapper ────────────────────────────────────────────── */
.sd-content {
    padding: 24px;
    width: 100%;
    max-width: none;
    box-sizing: border-box;
    flex: 1; /* grows to fill available space, pushing footer to bottom */
}

/* ── 25.6 Sidebar navigation ─────────────────────────────────────────── */
.sd-nav-group {
    margin-bottom: 4px;
}

.sd-nav-group__label {
    font-size: 10px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.08em;
    color: rgba(255,255,255,0.35);
    padding: 12px 16px 4px;
    display: block;
}

.sd-nav-group__list {
    list-style: none;
    margin: 0;
    padding: 0;
}

.sd-nav-link {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 8px 16px;
    font-size: 13px;
    font-weight: 500;
    color: rgba(255,255,255,0.65);
    text-decoration: none;
    border-radius: 0;
    transition: background 0.15s, color 0.15s;
    position: relative;
}

.sd-nav-link:hover {
    background: rgba(255,255,255,0.07);
    color: rgba(255,255,255,0.9);
}

.sd-nav-link--active {
    background: rgba(41,128,212,0.2);
    color: #fff;
    font-weight: 600;
}

.sd-nav-link--active::before {
    content: '';
    position: absolute;
    left: 0;
    top: 0;
    bottom: 0;
    width: 3px;
    background: #2980D4;
    border-radius: 0 2px 2px 0;
}

.sd-nav-link__icon {
    font-size: 14px;
    width: 18px;
    text-align: center;
    flex-shrink: 0;
    opacity: 0.8;
}

.sd-nav-link--active .sd-nav-link__icon {
    opacity: 1;
}

/* ── 25.7 Config sub-navigation ──────────────────────────────────────── */
.sd-config-nav {
    background: #fff;
    border: 1px solid #e1e4e8;
    border-radius: 8px;
    margin-bottom: 24px;
    overflow: hidden;
}

.sd-config-nav__list {
    display: flex;
    flex-wrap: wrap;
    list-style: none;
    margin: 0;
    padding: 0;
    gap: 0;
}

.sd-config-nav__item {
    flex-shrink: 0;
}

.sd-config-nav__link {
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 10px 16px;
    font-size: 13px;
    font-weight: 500;
    color: #555;
    text-decoration: none;
    border-right: 1px solid #e1e4e8;
    border-bottom: 3px solid transparent;
    transition: background 0.15s, color 0.15s, border-color 0.15s;
    white-space: nowrap;
}

.sd-config-nav__link:hover {
    background: #f4f6f8;
    color: #1A2E4A;
}

.sd-config-nav__link--active {
    color: #2980D4;
    border-bottom-color: #2980D4;
    font-weight: 600;
    background: #f0f6ff;
}

.sd-config-nav__icon {
    font-size: 13px;
    opacity: 0.75;
}

.sd-config-nav__link--active .sd-config-nav__icon {
    opacity: 1;
}

/* ── 25.8 Card component ─────────────────────────────────────────────── */
.sd-card {
    background: #fff;
    border: 1px solid #e1e4e8;
    border-radius: 8px;
    box-shadow: 0 1px 4px rgba(0,0,0,0.06);
    margin-bottom: 24px;
}

.sd-card__header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 14px 20px;
    border-bottom: 1px solid #e1e4e8;
    gap: 10px;
    flex-wrap: wrap;
}

.sd-card__title {
    font-size: 15px;
    font-weight: 600;
    color: #1A2E4A;
    margin: 0;
}

.sd-card__subtitle {
    font-size: 12px;
    color: #888;
    margin: 2px 0 0;
}

.sd-card__body {
    padding: 24px;
}

.sd-card__body--flush {
    padding: 0;
}

.sd-card__footer {
    padding: 12px 20px;
    border-top: 1px solid #e1e4e8;
    background: #f8f9fa;
    border-radius: 0 0 8px 8px;
}

.sd-card__footer--right {
    display: flex;
    justify-content: flex-end;
    align-items: center;
    gap: 10px;
}

/* ── 25.9 Config table ───────────────────────────────────────────────── */
.sd-table--config {
    width: 100%;
    border-collapse: collapse;
    font-size: 13px;
}

.sd-table__head {
    background: #1A2E4A;
}

.sd-table__th {
    padding: 10px 14px;
    text-align: left;
    font-size: 11px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    color: rgba(255,255,255,0.8);
    white-space: nowrap;
    border: none;
}

.sd-table__th--drag {
    width: 36px;
    padding-left: 12px;
    padding-right: 4px;
}

.sd-table__th--center {
    text-align: center;
}

.sd-table__th--actions {
    text-align: right;
    width: 120px;
}

.sd-table__body tr {
    border-bottom: 1px solid #eef0f3;
    transition: background 0.1s;
}

.sd-table__body tr:hover {
    background: #f8f9fa;
}

.sd-table__body tr:last-child {
    border-bottom: none;
}

.sd-table__row--ghost {
    opacity: 0.45;
    outline: 2px dashed #2980D4;
    outline-offset: -2px;
    background: #f0f6ff !important;
}

.sd-table__td {
    padding: 11px 14px;
    vertical-align: middle;
    color: #333;
    border: none;
}

.sd-table__td--drag {
    padding-left: 12px;
    padding-right: 4px;
    width: 36px;
}

.sd-table__td--bold {
    font-weight: 600;
    color: #1A2E4A;
}

.sd-table__td--muted {
    color: #888;
}

.sd-table__td--center {
    text-align: center;
}

.sd-table__td--actions {
    text-align: right;
    white-space: nowrap;
    padding-right: 14px;
}

.sd-table__td--nowrap {
    white-space: nowrap;
}

.sd-table__td--empty {
    text-align: center;
    padding: 40px 20px;
    color: #999;
    font-style: italic;
    font-size: 13px;
}

.sd-table__td--truncate {
    max-width: 220px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

/* ── 25.10 Drag handle ───────────────────────────────────────────────── */
.sd-drag-handle {
    cursor: grab;
    color: #bbb;
    font-size: 16px;
    line-height: 1;
    display: inline-flex;
    align-items: center;
    padding: 2px;
    border-radius: 3px;
    transition: color 0.1s, background 0.1s;
    user-select: none;
}

.sd-drag-handle:hover {
    color: #888;
    background: #f0f0f0;
}

.sd-drag-handle:active {
    cursor: grabbing;
}

/* ── 25.11 Colour picker components ──────────────────────────────────── */
.sd-colour-picker-wrap {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}

.sd-colour-picker {
    width: 38px;
    height: 38px;
    border: 2px solid #e1e4e8;
    border-radius: 6px;
    cursor: pointer;
    padding: 2px;
    background: none;
    flex-shrink: 0;
}

.sd-colour-picker::-webkit-color-swatch-wrapper {
    padding: 0;
    border-radius: 4px;
    overflow: hidden;
}

.sd-colour-picker::-webkit-color-swatch {
    border: none;
    border-radius: 4px;
}

.sd-input--colour-hex {
    font-family: 'Courier New', Courier, monospace;
    font-size: 13px;
    width: 96px;
    text-transform: uppercase;
}

.sd-colour-preview {
    width: 26px;
    height: 26px;
    border-radius: 50%;
    border: 2px solid rgba(0,0,0,0.1);
    flex-shrink: 0;
    display: inline-block;
}

.sd-colour-cell {
    display: flex;
    align-items: center;
    gap: 8px;
}

.sd-colour-swatch {
    width: 20px;
    height: 20px;
    border-radius: 50%;
    border: 1px solid rgba(0,0,0,0.12);
    display: inline-block;
    flex-shrink: 0;
}

.sd-colour-code {
    font-family: 'Courier New', Courier, monospace;
    font-size: 12px;
    color: #555;
    text-transform: uppercase;
}

/* ── 25.12 Badge additions ───────────────────────────────────────────── */
.sd-badge {
    display: inline-flex;
    align-items: center;
    padding: 3px 10px;
    border-radius: 20px;
    font-size: 11px;
    font-weight: 600;
    letter-spacing: 0.03em;
    white-space: nowrap;
    line-height: 1.6;
    color: #fff;
    text-shadow: 0 1px 2px rgba(0, 0, 0, 0.4);
}

.sd-badge--primary {
    background: #2980D4;
    color: #fff;
}

.sd-badge--success {
    background: #28A745;
    color: #fff;
}

.sd-badge--danger {
    background: #DC3545;
    color: #fff;
}

.sd-badge--neutral {
    background: #6C757D;
    color: #fff;
}

.sd-badge--warning {
    background: #FFC107;
    color: #212529;
    text-shadow: none;
}

.sd-badge--light {
    background: #e9ecef;
    color: #495057;
    text-shadow: none;
}

/* ── Action outcome pill colours (used in Email Processing Log) ── */
.sd-badge--green {
    background: #28A745;
    color: #fff;
}

.sd-badge--blue {
    background: #2980D4;
    color: #fff;
}

.sd-badge--amber {
    background: #F0A800;
    color: #fff;
    text-shadow: 0 1px 2px rgba(0,0,0,0.3);
}

.sd-badge--muted {
    background: #6C757D;
    color: #fff;
    text-shadow: none;
}

.sd-badge--red {
    background: #DC3545;
    color: #fff;
}

/* ── Total count badge (card header, e.g. Email Processing Log) ── */
.sd-badge--navy {
    background: #1A2E4A;
    color: #fff;
    font-size: 12px;
    padding: 4px 12px;
    border-radius: 20px;
    letter-spacing: 0.02em;
    font-weight: 700;
    box-shadow: 0 1px 3px rgba(0,0,0,0.2);
    text-shadow: none;
}

/* ── 25.13 Count badges ──────────────────────────────────────────────── */
.sd-count {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 22px;
    padding: 2px 7px;
    border-radius: 12px;
    font-size: 11px;
    font-weight: 700;
    line-height: 1.5;
}

.sd-count--linked {
    background: #e8f1fb;
    color: #1a5fa8;
}

.sd-count--zero {
    background: #f0f1f3;
    color: #aaa;
    font-weight: 500;
}

/* ── 25.14 Action group ──────────────────────────────────────────────── */
.sd-action-group {
    display: flex;
    align-items: center;
    gap: 6px;
    justify-content: flex-end;
}

/* ── 25.15 Modal ─────────────────────────────────────────────────────── */
.sd-modal-backdrop {
    position: fixed;
    inset: 0;
    background: rgba(10, 20, 40, 0.55);
    display: flex;
    align-items: flex-start;
    justify-content: center;
    padding: 60px 16px 24px;
    z-index: 400;
    overflow-y: auto;
}

.sd-modal {
    background: #fff;
    border-radius: 10px;
    box-shadow: 0 8px 40px rgba(0,0,0,0.25);
    width: 100%;
    max-width: 560px;
    display: flex;
    flex-direction: column;
    animation: sd-modal-in 0.2s ease;
    flex-shrink: 0;
}

@keyframes sd-modal-in {
    from {
        opacity: 0;
        transform: translateY(-12px) scale(0.98);
    }
    to {
        opacity: 1;
        transform: translateY(0) scale(1);
    }
}

.sd-modal__header {
    background: #1A2E4A;
    padding: 16px 20px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    border-radius: 10px 10px 0 0;
    flex-shrink: 0;
}

.sd-modal__title {
    font-size: 15px;
    font-weight: 600;
    color: #fff;
    margin: 0;
}

.sd-modal__close {
    background: none;
    border: none;
    cursor: pointer;
    color: rgba(255,255,255,0.7);
    font-size: 18px;
    line-height: 1;
    padding: 4px 6px;
    border-radius: 4px;
    transition: color 0.15s, background 0.15s;
    display: flex;
    align-items: center;
}

.sd-modal__close:hover {
    color: #fff;
    background: rgba(255,255,255,0.12);
}

.sd-modal__form {
    display: flex;
    flex-direction: column;
    flex: 1;
}

.sd-modal__body {
    padding: 24px;
    overflow-y: auto;
    flex: 1;
}

.sd-modal__footer {
    padding: 14px 20px;
    border-top: 1px solid #e1e4e8;
    background: #f8f9fa;
    border-radius: 0 0 10px 10px;
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 10px;
    flex-shrink: 0;
}

/* ── 25.16 Checkbox components ───────────────────────────────────────── */
.sd-checkbox {
    width: 15px;
    height: 15px;
    accent-color: #2980D4;
    cursor: pointer;
    flex-shrink: 0;
    margin: 0;
}

.sd-checkbox-group {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.sd-checkbox-label {
    display: flex;
    align-items: flex-start;
    gap: 9px;
    cursor: pointer;
    padding: 8px 10px;
    border-radius: 6px;
    transition: background 0.12s;
    border: 1px solid #e1e4e8;
}

.sd-checkbox-label:hover {
    background: #f4f6f8;
}

.sd-checkbox-label__text {
    flex: 1;
    font-size: 13px;
    line-height: 1.5;
    color: #333;
}

.sd-checkbox-label__text strong {
    display: block;
    font-weight: 600;
    color: #1A2E4A;
    margin-bottom: 1px;
}

.sd-checkbox-label__text span {
    color: #777;
    font-size: 12px;
}

/* ── 25.17 Form field additions ──────────────────────────────────────── */
.sd-label__hint {
    font-size: 11px;
    font-weight: 400;
    color: #999;
    margin-left: 6px;
}

.sd-field-hint {
    font-size: 11px;
    color: #888;
    margin-top: 4px;
    line-height: 1.4;
    display: block;
}

.sd-form-group--half {
    grid-column: span 1;
}

/* ── 25.18 Alert additions ───────────────────────────────────────────── */
.sd-alert {
    padding: 12px 16px;
    border-radius: 6px;
    border: 1px solid transparent;
    font-size: 13px;
    display: flex;
    align-items: flex-start;
    gap: 10px;
    margin-bottom: 16px;
}

.sd-alert--success {
    background: #d4edda;
    border-color: #b8dfc4;
    color: #155724;
}

.sd-alert--danger {
    background: #f8d7da;
    border-color: #f1aeb5;
    color: #721c24;
}

.sd-alert--warning {
    background: #fff3cd;
    border-color: #ffc107;
    color: #856404;
}

.sd-alert--info {
    background: #d1ecf1;
    border-color: #b8d8dc;
    color: #0c5460;
}

/* ── 25.19 Save order feedback ───────────────────────────────────────── */
.sd-save-feedback {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    font-size: 12px;
    color: #28A745;
    font-weight: 600;
    margin-right: 8px;
}

/* ── 25.20 Page header helpers ───────────────────────────────────────── */
.sd-page-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 20px;
    gap: 12px;
    flex-wrap: wrap;
}

.sd-page-header__left {
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.sd-page-header__title {
    font-size: 20px;
    font-weight: 700;
    color: #1A2E4A;
    margin: 0;
}

.sd-page-header__subtitle {
    font-size: 13px;
    color: #777;
    margin: 0;
}

/* ── 25.21 Button additions ──────────────────────────────────────────── */
.sd-btn {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 8px 16px;
    border-radius: 6px;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    border: 1px solid transparent;
    transition: background 0.15s, color 0.15s, border-color 0.15s, opacity 0.15s;
    text-decoration: none;
    white-space: nowrap;
    line-height: 1.4;
}

.sd-btn:disabled {
    opacity: 0.55;
    cursor: not-allowed;
}

.sd-btn--primary {
    background: #2980D4;
    color: #fff;
    border-color: #2272bd;
}

.sd-btn--primary:hover:not(:disabled) {
    background: #1e6ab8;
    border-color: #1a5ea6;
}

.sd-btn--secondary {
    background: #fff;
    color: #1A2E4A;
    border-color: #cfd3da;
}

.sd-btn--secondary:hover:not(:disabled) {
    background: #f4f6f8;
    border-color: #b0b6bf;
}

.sd-btn--success {
    background: #28A745;
    color: #fff;
    border-color: #20903b;
}

.sd-btn--success:hover:not(:disabled) {
    background: #218838;
}

.sd-btn--danger {
    background: #DC3545;
    color: #fff;
    border-color: #bd2130;
}

.sd-btn--danger:hover:not(:disabled) {
    background: #c82333;
}

.sd-btn--dark {
    background: #2d4258;
    color: #fff;
    border-color: #2d4258;
}

.sd-btn--dark:hover:not(:disabled) {
    background: #3d5166;
    border-color: #3d5166;
    color: #fff;
    text-decoration: none;
}

.sd-btn--ghost {
    background: transparent;
    color: #2980D4;
    border-color: transparent;
}

.sd-btn--ghost:hover:not(:disabled) {
    background: #f0f6ff;
    border-color: #c9dff7;
}

.sd-btn--outline {
    background: #fff;
    color: #1A2E4A;
    border-color: #c5cdd8;
}

.sd-btn--outline:hover:not(:disabled) {
    background: #f4f6f8;
    border-color: #9aaab8;
    color: #1A2E4A;
    text-decoration: none;
}

.sd-btn--xs {
    padding: 3px 8px;
    font-size: 11px;
    gap: 4px;
}

.sd-btn--sm {
    padding: 5px 10px;
    font-size: 12px;
}

.sd-btn--icon {
    padding: 6px 8px;
    min-width: 32px;
    justify-content: center;
}

/* ── 25.22 Utility: screen-reader only ───────────────────────────────── */
.sd-sr-only {
    position: absolute;
    width: 1px;
    height: 1px;
    padding: 0;
    margin: -1px;
    overflow: hidden;
    clip: rect(0,0,0,0);
    white-space: nowrap;
    border: 0;
}

/* ── 25.23 SLA time display ──────────────────────────────────────────── */
.sd-time-display {
    font-size: 12px;
    color: #555;
    white-space: nowrap;
}

.sd-time-display--none {
    color: #bbb;
    font-style: italic;
}

/* ============================================================
   SECTION 26 — REPORTING & ANALYTICS MODULE  (v2.0 § 11.4)
   ============================================================ */

/* ── 26.1 Report index cards grid ───────────────────────────────────── */
.sd-report-index-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(320px, 1fr));
    gap: 1.25rem;
    padding: 1rem 0;
}

.sd-report-card {
    display: flex;
    align-items: center;
    gap: 1rem;
    padding: 1.25rem 1.5rem;
    background: #fff;
    border: 1px solid #e0e7ef;
    border-radius: 10px;
    text-decoration: none;
    color: inherit;
    transition: box-shadow 0.18s ease, border-color 0.18s ease, transform 0.12s ease;
    cursor: pointer;
}

.sd-report-card:hover {
    box-shadow: 0 4px 16px rgba(26,46,74,0.12);
    border-color: #2980D4;
    transform: translateY(-2px);
}

.sd-report-card__icon {
    flex-shrink: 0;
    width: 52px;
    height: 52px;
    border-radius: 10px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.5rem;
    color: #fff;
}

.sd-report-card__icon--blue   { background: #2980D4; }
.sd-report-card__icon--green  { background: #28A745; }
.sd-report-card__icon--purple { background: #7C3AED; }
.sd-report-card__icon--teal   { background: #0D9488; }
.sd-report-card__icon--yellow { background: #D97706; }
.sd-report-card__icon--red    { background: #DC3545; }
.sd-report-card__icon--navy   { background: #1A2E4A; }

.sd-report-card__body {
    flex: 1;
    min-width: 0;
}

.sd-report-card__title {
    margin: 0 0 0.25rem;
    font-size: 1rem;
    font-weight: 600;
    color: #1A2E4A;
    line-height: 1.3;
}

.sd-report-card__desc {
    margin: 0;
    font-size: 0.825rem;
    color: #6b7280;
    line-height: 1.5;
}

.sd-report-card__arrow {
    flex-shrink: 0;
    color: #c0ccd8;
    font-size: 0.85rem;
    transition: color 0.18s ease, transform 0.18s ease;
}

.sd-report-card:hover .sd-report-card__arrow {
    color: #2980D4;
    transform: translateX(3px);
}

/* ── 26.2 Report filter bar ─────────────────────────────────────────── */
.sd-report-filters {
    margin-bottom: 1.25rem;
}

/*
 * The form uses flexbox so fields wrap naturally but never stretch
 * to fill empty space (which caused the huge gaps with auto-fit grid).
 * Each field takes only as much width as it needs (or the max-width cap).
 */
.sd-report-filters__form {
    display: flex;
    flex-wrap: wrap;
    align-items: flex-end;
    gap: 16px;
    padding: 20px 24px;
    box-sizing: border-box;
    width: 100%;
}

/* Every field group: stack label above control, fixed width */
.sd-report-filters__form .sd-form-group {
    margin-bottom: 0;
    display: flex;
    flex-direction: column;
    gap: 5px;
    flex: 0 0 auto;           /* do NOT grow or shrink */
    width: 175px;             /* consistent fixed width for all fields */
}

/* Date inputs — slightly narrower than select fields */
.sd-report-filters__form .sd-form-group:has(.sd-input--date) {
    width: 155px;
}

/* Outcome / other single-select dropdowns can be a little wider */
.sd-report-filters__form .sd-form-group:has(.sd-select) {
    width: 190px;
}

/* Action group: buttons sit inline, vertically aligned with controls */
.sd-form-group--action {
    display: flex;
    flex-direction: row !important;  /* override column default */
    align-items: flex-end !important;
    gap: 8px;
    width: auto !important;          /* don't use fixed 175px */
    flex: 0 0 auto;
    padding-bottom: 0;
    margin-top: auto;                /* push down to baseline if label above other fields */
}

/* Labels inside filter bar */
.sd-report-filters__form .sd-label {
    font-size: 0.75rem;
    font-weight: 600;
    color: var(--color-grey-text);
    text-transform: uppercase;
    letter-spacing: 0.04em;
    margin-bottom: 0;
    white-space: nowrap;
}

/* Reset button colour — teal/secondary so it contrasts with Apply (blue) */
.sd-btn--reset {
    background: #0D9488;
    color: #fff;
    border-color: #0b7b71;
}
.sd-btn--reset:hover:not(:disabled) {
    background: #0b7b71;
    border-color: #097066;
    color: #fff;
    text-decoration: none;
    filter: none;
}

/* On tablet: allow fields to stretch across 2 columns */
@media (max-width: 900px) {
    .sd-report-filters__form .sd-form-group,
    .sd-report-filters__form .sd-form-group:has(.sd-input--date),
    .sd-report-filters__form .sd-form-group:has(.sd-select) {
        flex: 1 1 calc(50% - 8px);
        width: auto;
    }
    .sd-form-group--action {
        flex: 1 1 100%;
        width: 100% !important;
        justify-content: flex-end;
    }
}

/* On mobile: all fields full width, stacked */
@media (max-width: 600px) {
    .sd-report-filters__form {
        padding: 16px;
        gap: 12px;
    }
    .sd-report-filters__form .sd-form-group,
    .sd-report-filters__form .sd-form-group:has(.sd-input--date),
    .sd-report-filters__form .sd-form-group:has(.sd-select) {
        flex: 1 1 100%;
        width: 100%;
    }
    .sd-form-group--action {
        flex: 1 1 100%;
        width: 100% !important;
    }
    .sd-form-group--action .sd-btn {
        flex: 1;
        justify-content: center;
    }
}

/* ── 26.3 Chart containers ───────────────────────────────────────────── */
.sd-report-chart-card {
    margin-bottom: 1.25rem;
}

.sd-report-chart-wrap {
    position: relative;
    width: 100%;
    max-height: 380px;
}

.sd-report-chart-wrap canvas {
    max-height: 380px;
}

.sd-report-chart-wrap--short canvas {
    max-height: 260px;
}

/* Two-column chart layout */
.sd-report-charts-row {
    display: grid;
    grid-template-columns: 1fr 380px;
    gap: 1.25rem;
    margin-bottom: 1.25rem;
}

.sd-report-chart-card--grow  { /* takes remaining space — default */ }
.sd-report-chart-card--fixed { /* width governed by grid column */ }

@media (max-width: 1100px) {
    .sd-report-charts-row {
        grid-template-columns: 1fr;
    }
}

/* ── 26.4 SLA compliance colour classes ─────────────────────────────── */
.sd-compliance {
    display: inline-block;
    padding: 3px 8px;
    border-radius: 4px;
    font-size: 0.8rem;
    font-weight: 600;
    min-width: 52px;
    text-align: center;
}

.sd-compliance--green { background: rgba(40,167,69,0.12);  color: #1a7a35; border: 1px solid rgba(40,167,69,0.25); }
.sd-compliance--amber { background: rgba(255,193,7,0.15);  color: #8a6400; border: 1px solid rgba(255,193,7,0.35); }
.sd-compliance--red   { background: rgba(220,53,69,0.12);  color: #9e1e2c; border: 1px solid rgba(220,53,69,0.25); }
.sd-compliance--none  { background: rgba(0,0,0,0.05);      color: #9ca3af; border: 1px solid rgba(0,0,0,0.1);     }

/* Colour swatch used in legend */
.sd-compliance--swatch {
    display: inline-block;
    width: 14px;
    height: 14px;
    border-radius: 3px;
    vertical-align: middle;
    margin-right: 4px;
}

/* ── 26.5 SLA legend row ────────────────────────────────────────────── */
.sd-sla-legend {
    display: flex;
    align-items: center;
    gap: 1.25rem;
    margin-bottom: 1rem;
    font-size: 0.825rem;
    color: #555;
}

.sd-sla-legend__item {
    display: flex;
    align-items: center;
    gap: 5px;
}

/* ── 26.6 Breadcrumb ─────────────────────────────────────────────────── */
.sd-breadcrumb {
    display: flex;
    align-items: center;
    gap: 0.4rem;
    font-size: 0.8rem;
    color: #6b7280;
    margin-bottom: 0.35rem;
}

.sd-breadcrumb__link {
    color: #2980D4;
    text-decoration: none;
}

.sd-breadcrumb__link:hover {
    text-decoration: underline;
}

.sd-breadcrumb__sep {
    font-size: 0.65rem;
    color: #c0ccd8;
}

.sd-breadcrumb__current {
    color: #6b7280;
}

/* ── 26.7 CSAT star rating in stat card ─────────────────────────────── */
.sd-stat-card__sub {
    display: block;
    margin-top: 0.35rem;
    font-size: 0.9rem;
    opacity: 0.85;
}

/* ── 26.8 CSAT comment cell ─────────────────────────────────────────── */
.sd-table__cell--comment {
    max-width: 360px;
}

.sd-csat-comment {
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
    font-style: italic;
    color: #444;
    font-size: 0.85rem;
}

/* ── 26.9 Email log flag icons ───────────────────────────────────────── */
.sd-table__cell--flags {
    white-space: nowrap;
    text-align: center;
}

.sd-flag-icon {
    font-size: 0.85rem;
    margin: 0 2px;
    cursor: help;
}

.sd-flag-icon--blue  { color: #2980D4; }
.sd-flag-icon--green { color: #28A745; }
.sd-flag-icon--teal  { color: #0D9488; }
.sd-flag-icon--red   { color: #DC3545; }

.sd-table__cell--email {
    max-width: 200px;
}

.sd-table__cell--subject {
    max-width: 260px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

/* ── 26.10 Stat grid variants ───────────────────────────────────────── */

/* Base stat grid (used by email-log and other reports with 4-6 cards) */
.sd-stat-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(180px, 1fr));
    gap: 16px;
    margin-bottom: 1.25rem;
}

.sd-stat-grid--3 {
    grid-template-columns: repeat(3, 1fr);
}

.sd-stat-grid--1 {
    grid-template-columns: 1fr;
}

@media (max-width: 900px) {
    .sd-stat-grid--3 {
        grid-template-columns: 1fr 1fr;
    }
}

/* sd-stat-card inner layout (used in report stat grids) */
.sd-stat-card {
    background: #fff;
    border: 1px solid var(--color-grey-border);
    border-radius: 8px;
    box-shadow: 0 1px 4px rgba(0,0,0,.06);
    padding: 18px 20px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    border-left: 4px solid var(--color-grey-border);
}

.sd-stat-card--blue   { border-left-color: var(--color-blue-primary); }
.sd-stat-card--green  { border-left-color: var(--color-green); }
.sd-stat-card--red    { border-left-color: var(--color-red); }
.sd-stat-card--amber  { border-left-color: var(--color-amber); }
.sd-stat-card--teal   { border-left-color: var(--color-teal); }
.sd-stat-card--warning { border-left-color: var(--color-amber); }

.sd-stat-card__body {
    display: flex;
    flex-direction: column;
    gap: 4px;
    flex: 1;
    min-width: 0;
}

.sd-stat-card__label {
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--color-grey-text);
    line-height: 1.3;
}

.sd-stat-card__value {
    font-size: 1.625rem;
    font-weight: 700;
    color: var(--color-navy);
    line-height: 1;
}

.sd-stat-card__sub {
    display: block;
    margin-top: 0.25rem;
    font-size: 0.85rem;
    color: var(--color-grey-text);
}

.sd-stat-card__icon-wrap {
    width: 44px;
    height: 44px;
    border-radius: 8px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.25rem;
    flex-shrink: 0;
    background: var(--color-grey-bg);
    color: var(--color-grey-text);
}

.sd-stat-card--blue   .sd-stat-card__icon-wrap { background: var(--color-blue-light);  color: var(--color-blue-primary); }
.sd-stat-card--green  .sd-stat-card__icon-wrap { background: var(--color-green-light); color: var(--color-green); }
.sd-stat-card--red    .sd-stat-card__icon-wrap { background: var(--color-red-light);   color: var(--color-red); }
.sd-stat-card--amber  .sd-stat-card__icon-wrap { background: var(--color-amber-light); color: var(--color-amber-dark); }
.sd-stat-card--teal   .sd-stat-card__icon-wrap { background: var(--color-teal-light);  color: var(--color-teal); }
.sd-stat-card--warning .sd-stat-card__icon-wrap { background: var(--color-amber-light); color: var(--color-amber-dark); }

/* ── 26.11 Avatar initials inline ───────────────────────────────────── */
.sd-avatar-initials {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 26px;
    height: 26px;
    border-radius: 50%;
    background: #e5eaf2;
    color: #1A2E4A;
    font-size: 0.7rem;
    font-weight: 700;
    margin-right: 6px;
    vertical-align: middle;
    flex-shrink: 0;
}

/* ── 26.12 Dot swatch in priority column ────────────────────────────── */
.sd-dot {
    display: inline-block;
    width: 9px;
    height: 9px;
    border-radius: 50%;
    margin-right: 5px;
    vertical-align: middle;
    flex-shrink: 0;
}

/* ── 26.13 Table row separator ──────────────────────────────────────── */
.sd-table__row--sep td {
    border-top: 2px solid #e5edf5;
}

/* ── 26.14 Coloured badges for CSAT warning ─────────────────────────── */
.sd-badge--warning {
    background: rgba(255,193,7,0.15);
    color: #8a6400;
    border: 1px solid rgba(255,193,7,0.35);
}

.sd-badge--purple {
    background: rgba(124,58,237,0.12);
    color: #5b21b6;
    border: 1px solid rgba(124,58,237,0.25);
}

/* ── 26.15 Compact table variant ─────────────────────────────────────── */
.sd-table--compact td,
.sd-table--compact th {
    padding: 0.45rem 0.75rem;
    font-size: 0.8rem;
}

.sd-table__sub {
    display: block;
    font-size: 0.75rem;
    color: #9ca3af;
    margin-top: 1px;
}

/* ============================================================
   27. SD-TOAST NOTIFICATIONS  (used by partials/toast.blade.php)
   ============================================================ */

/*
 * Fixed top-right container. pointer-events:none on the wrapper
 * so only the toast cards themselves are clickable.
 */
.sd-toast-container {
    position: fixed;
    top: calc(var(--topbar-height, 56px) + 12px);
    right: 16px;
    z-index: var(--z-toast, 500);
    display: flex;
    flex-direction: column;
    gap: 10px;
    pointer-events: none;
    max-width: 360px;
    width: calc(100% - 32px);
}

/*
 * Individual toast card.
 * overflow:hidden is required so the progress bar is clipped cleanly.
 */
.sd-toast {
    position: relative;
    display: flex;
    align-items: flex-start;
    gap: 12px;
    padding: 14px 16px 18px;
    border-radius: var(--radius-md, 8px);
    box-shadow: var(--shadow-toast, 0 4px 12px rgba(0,0,0,.15));
    pointer-events: all;
    border-left: 4px solid transparent;
    background-color: var(--color-white, #fff);
    overflow: hidden;
}

/* ── Alpine enter/leave transition classes ── */
.sd-toast-enter        { transition: opacity 0.3s ease, transform 0.3s cubic-bezier(0.16,1,0.3,1); }
.sd-toast-enter-start  { opacity: 0; transform: translateX(calc(100% + 16px)); }
.sd-toast-enter-end    { opacity: 1; transform: translateX(0); }
.sd-toast-leave        { transition: opacity 0.3s ease, transform 0.3s ease; }
.sd-toast-leave-start  { opacity: 1; transform: translateX(0); }
.sd-toast-leave-end    { opacity: 0; transform: translateX(calc(100% + 16px)); }

/* ── Icon ── */
.sd-toast__icon {
    font-size: 16px;
    flex-shrink: 0;
    margin-top: 1px;
}

/* ── Message text ── */
.sd-toast__message {
    font-size: var(--text-sm, 0.875rem);
    line-height: 1.45;
    color: var(--color-body-text, #2D3748);
    flex: 1;
    margin: 0;
}

/*
 * Close button — HIDDEN.
 * The toast dismisses automatically after 4 s; no X button needed.
 */
.sd-toast__close {
    display: none !important;
}

/*
 * Progress bar — shrinks from 100% to 0% over 4 seconds,
 * matching the Alpine auto-dismiss timer.
 */
.sd-toast__progress {
    position: absolute;
    bottom: 0;
    left: 0;
    height: 3px;
    width: 100%;
    border-radius: 0 0 var(--radius-md, 8px) var(--radius-md, 8px);
    animation: sdToastProgress 4s linear forwards;
    transform-origin: left center;
}

@keyframes sdToastProgress {
    from { transform: scaleX(1); }
    to   { transform: scaleX(0); }
}

/* ── Colour variants ── */
.sd-toast--success {
    border-left-color: var(--color-green, #28A745);
}
.sd-toast--success .sd-toast__icon    { color: var(--color-green, #28A745); }
.sd-toast--success .sd-toast__progress { background-color: var(--color-green, #28A745); }

.sd-toast--error {
    border-left-color: var(--color-red, #DC3545);
}
.sd-toast--error .sd-toast__icon    { color: var(--color-red, #DC3545); }
.sd-toast--error .sd-toast__progress { background-color: var(--color-red, #DC3545); }

.sd-toast--warning {
    border-left-color: var(--color-amber, #FFC107);
}
.sd-toast--warning .sd-toast__icon    { color: var(--color-amber-dark, #856404); }
.sd-toast--warning .sd-toast__progress { background-color: var(--color-amber, #FFC107); }

.sd-toast--info {
    border-left-color: var(--color-blue-primary, #2980D4);
}
.sd-toast--info .sd-toast__icon    { color: var(--color-blue-primary, #2980D4); }
.sd-toast--info .sd-toast__progress { background-color: var(--color-blue-primary, #2980D4); }

/* Mobile: stack at bottom */
@media (max-width: 767px) {
    .sd-toast-container {
        top: auto;
        bottom: 12px;
        right: 12px;
        left: 12px;
        max-width: none;
        width: auto;
    }
}

/* ============================================================
   28. FLASH ALERT — AUTO-DISMISS
   ============================================================ */

/*
 * Smooth auto-dismiss for inline sd-alert flash banners.
 * The animation fades opacity out first (0–60%), then collapses
 * height, padding and margin (60–100%) so the page content below
 * slides up gradually rather than jumping.
 */
@keyframes sdAlertDismiss {
    0%   { opacity: 1; max-height: 80px; margin-bottom: 16px; padding-top: 12px; padding-bottom: 12px; }
    60%  { opacity: 0; max-height: 80px; margin-bottom: 16px; padding-top: 12px; padding-bottom: 12px; }
    100% { opacity: 0; max-height: 0;    margin-bottom: 0;    padding-top: 0;    padding-bottom: 0;    overflow: hidden; }
}

.sd-alert--autodismiss {
    animation: sdAlertDismiss 0.6s ease 4s forwards;
    overflow: hidden;
}

/* ============================================================
   29. SD-STAT-LIST  (Email Config sidebar queue stats widget)
   ============================================================ */

/*
 * Compact key-value list used in sidebar cards (e.g. Email Queue Stats).
 * Mirrors the sd-stat-card visual language but stacks vertically so it
 * fits neatly inside the narrow sidebar column.
 */

.sd-stat-list {
    list-style: none;
    margin: 0;
    padding: 0;
}

.sd-stat-list__item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 10px 20px;
    border-bottom: 1px solid #eef0f3;
    font-size: 0.8125rem;
    transition: background 0.12s;
}

.sd-stat-list__item:last-child {
    border-bottom: none;
}

.sd-stat-list__item:hover {
    background: #f8f9fa;
}

/* Highlighted total row */
.sd-stat-list__item--total {
    background: #f4f6f8;
    font-weight: 600;
}

.sd-stat-list__item--total:hover {
    background: #eef1f5;
}

/* Label (left side) */
.sd-stat-list__label {
    color: #4a5568;
    font-size: 0.8125rem;
    font-weight: 500;
    white-space: nowrap;
}

.sd-stat-list__item--total .sd-stat-list__label {
    color: #1A2E4A;
    font-weight: 700;
}

/* Value (right side) — base style */
.sd-stat-list__value {
    font-size: 1.125rem;
    font-weight: 700;
    color: #1A2E4A;
    white-space: nowrap;
    min-width: 28px;
    text-align: right;
    line-height: 1;
}

/* Colour variants — match sd-stat-card accent colours */
.sd-stat-list__value--blue   { color: var(--color-blue-primary, #2980D4); }
.sd-stat-list__value--green  { color: var(--color-green,         #28A745); }
.sd-stat-list__value--amber  { color: var(--color-amber-dark,    #856404); }
.sd-stat-list__value--red    { color: var(--color-red,           #DC3545); }
.sd-stat-list__value--teal   { color: var(--color-teal,          #1ABC9C); }

/* Pill badge variant — draws a small coloured bubble around the number */
.sd-stat-list__value--pill {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 28px;
    padding: 2px 8px;
    border-radius: 12px;
    font-size: 0.8125rem;
}

.sd-stat-list__value--blue.sd-stat-list__value--pill  { background: var(--color-blue-light,  #D6EAF8); }
.sd-stat-list__value--green.sd-stat-list__value--pill { background: var(--color-green-light, #D4EDDA); }
.sd-stat-list__value--amber.sd-stat-list__value--pill { background: var(--color-amber-light, #FFF3CD); }
.sd-stat-list__value--red.sd-stat-list__value--pill   { background: var(--color-red-light,   #F8D7DA); }

/* ============================================================
   30. SD — DESIGN SYSTEM COMPONENTS (Admin UI)
       Form elements, layout primitives, and page-level
       components used across all admin views.
   ============================================================ */

/* ── 30.1  Input Group (text input + appended button/addon) ── */
/*
 * Usage:
 *   <div class="sd-input-group">
 *     <input class="sd-input sd-input-group__input">
 *     <button class="sd-input-group__btn">…</button>
 *   </div>
 */
.sd-input-group {
    display: flex;
    align-items: stretch;
}

.sd-input-group .sd-input,
.sd-input-group__input {
    flex: 1;
    min-width: 0;
    border-right: none;
    border-radius: var(--radius-sm) 0 0 var(--radius-sm);
}

/* Keep error border visible on the right when in a group */
.sd-input-group .sd-input--error,
.sd-input-group__input.sd-input--error {
    border-right: 1px solid var(--color-red);
}

.sd-input-group__btn {
    flex-shrink: 0;
    padding: 0 12px;
    background-color: var(--color-grey-light);
    border: 1px solid var(--color-grey-border);
    border-left: none;
    border-radius: 0 var(--radius-sm) var(--radius-sm) 0;
    cursor: pointer;
    color: var(--color-grey-text);
    font-size: var(--text-base);
    line-height: 1;
    transition: background-color var(--transition-fast), color var(--transition-fast);
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
}

.sd-input-group__btn:hover {
    background-color: #e2e6ea;
    color: var(--color-body-text);
}

.sd-input-group__btn:focus-visible {
    outline: 3px solid rgba(41, 128, 212, 0.4);
    outline-offset: 1px;
    z-index: 1;
    position: relative;
}

/* Text/icon addon (non-interactive) */
.sd-input-group__addon {
    flex-shrink: 0;
    padding: 0 12px;
    display: flex;
    align-items: center;
    background-color: var(--color-grey-light);
    border: 1px solid var(--color-grey-border);
    color: var(--color-grey-text);
    font-size: var(--text-sm);
    white-space: nowrap;
}

.sd-input-group__addon--prefix {
    border-right: none;
    border-radius: var(--radius-sm) 0 0 var(--radius-sm);
}

.sd-input-group__addon--prefix + .sd-input,
.sd-input-group__addon--prefix + .sd-input-group__input {
    border-radius: 0 var(--radius-sm) var(--radius-sm) 0;
    border-right: 1px solid var(--color-grey-border);
}


/* ── 30.2  Toggle Switch ──────────────────────────────────── */
/*
 * Usage:
 *   <div class="sd-toggle-row">
 *     <label class="sd-toggle" for="myToggle">
 *       <input type="hidden"   name="myField" value="0">
 *       <input type="checkbox" id="myToggle" name="myField" value="1" class="sd-toggle__input">
 *       <span class="sd-toggle__slider" aria-hidden="true"></span>
 *     </label>
 *     <div class="sd-toggle-row__label">
 *       <span class="sd-toggle-row__title">Feature name</span>
 *       <span class="sd-toggle-row__desc">Helper text explaining the toggle.</span>
 *     </div>
 *   </div>
 */

/* Outer wrapper: toggle + label side-by-side */
.sd-toggle-row {
    display: flex;
    align-items: center;
    gap: 12px;
}

/* The <label> element that wraps the checkbox and slider */
.sd-toggle {
    position: relative;
    display: inline-flex;
    align-items: center;
    flex-shrink: 0;
    width: 44px;
    height: 24px;
    cursor: pointer;
}

/* Hide the real checkbox visually but keep it accessible */
.sd-toggle__input {
    position: absolute;
    opacity: 0;
    width: 0;
    height: 0;
    margin: 0;
    pointer-events: none;
}

/* The sliding track */
.sd-toggle__slider {
    position: absolute;
    inset: 0;
    background-color: var(--color-grey-mid);
    border-radius: var(--radius-full);
    transition: background-color var(--transition-base);
}

/* The circular knob */
.sd-toggle__slider::after {
    content: '';
    position: absolute;
    top: 3px;
    left: 3px;
    width: 18px;
    height: 18px;
    border-radius: 50%;
    background-color: var(--color-white);
    box-shadow: 0 1px 3px rgba(0,0,0,.25);
    transition: transform var(--transition-base);
}

/* Checked state: blue track, knob slides right */
.sd-toggle__input:checked + .sd-toggle__slider {
    background-color: var(--color-blue-primary);
}

.sd-toggle__input:checked + .sd-toggle__slider::after {
    transform: translateX(20px);
}

/* Focus ring (keyboard nav) */
.sd-toggle__input:focus-visible + .sd-toggle__slider {
    outline: 3px solid rgba(41, 128, 212, 0.4);
    outline-offset: 2px;
}

/* Label text block (sits to the right of the toggle) */
.sd-toggle-row__label {
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.sd-toggle-row__title {
    font-size: var(--text-md);
    font-weight: 600;
    color: var(--color-heading-text);
    line-height: 1.3;
}

.sd-toggle-row__desc {
    font-size: var(--text-base);
    color: var(--color-grey-text);
    line-height: 1.4;
}

/* Legacy aliases — kept for backwards compat with any existing blades */
.sd-toggle-wrap           { display: flex; align-items: center; gap: 12px; }
.sd-toggle-label          { display: flex; flex-direction: column; gap: 2px; }
.sd-toggle-label__title   { font-size: var(--text-md); font-weight: 600; color: var(--color-heading-text); line-height: 1.3; }
.sd-toggle-label__desc    { font-size: var(--text-base); color: var(--color-grey-text); line-height: 1.4; }

/* ============================================================
   31. EMAIL LOG — DETAIL PANEL & ROW STYLES
   ============================================================ */

/* Danger row highlight (error outcomes) */
.sd-table__row--danger {
    background-color: #fff5f5 !important;
}
.sd-table__row--danger:hover {
    background-color: #fee2e2 !important;
}

/* Detail panel inside expandable row */
.sd-table__td--detail {
    padding: 0 !important;
    background-color: #f8f9fa;
    border-top: none;
}

.sd-detail-panel {
    padding: 14px 20px;
    display: flex;
    flex-direction: column;
    gap: 8px;
    border-top: 2px solid #e1e4e8;
}

.sd-detail-panel__row {
    display: flex;
    gap: 12px;
    font-size: 0.8125rem;
    align-items: flex-start;
    flex-wrap: wrap;
}

.sd-detail-panel__label {
    font-weight: 600;
    color: #555;
    white-space: nowrap;
    min-width: 160px;
    flex-shrink: 0;
}

.sd-detail-panel__row--danger .sd-detail-panel__label {
    color: var(--color-red);
}

.sd-detail-panel__row--danger span:last-child {
    color: #7a1a25;
    font-family: var(--font-mono);
    font-size: 0.775rem;
    word-break: break-all;
}

.sd-code-inline {
    font-family: var(--font-mono);
    font-size: 0.775rem;
    background: #e9ecef;
    padding: 2px 6px;
    border-radius: 4px;
    color: #333;
    word-break: break-all;
}

/* ============================================================
   32. FOOTER BAR
   ============================================================ */

.sd-footer {
    width: 100%;
    background-color: var(--color-navy, #1a2b4a);
    border-top: 1px solid rgba(255, 255, 255, 0.08);
    padding: 10px 24px;
    flex-shrink: 0;
}

.sd-footer__inner {
    display: flex;
    align-items: center;
    justify-content: center;
    flex-wrap: wrap;
    gap: 8px;
    font-size: var(--text-xs, 0.75rem);
    color: rgba(255, 255, 255, 0.55);
}

.sd-footer__app-name {
    font-weight: 600;
    color: rgba(255, 255, 255, 0.75);
    letter-spacing: 0.01em;
}

.sd-footer__version {
    color: rgba(255, 255, 255, 0.55);
}

.sd-footer__copyright {
    color: rgba(255, 255, 255, 0.55);
}

.sd-footer__divider {
    color: rgba(255, 255, 255, 0.25);
    font-size: 0.6rem;
    line-height: 1;
}

/* Guest layout footer adjustment */
.sd-guest-body .sd-footer {
    position: fixed;
    bottom: 0;
    left: 0;
    right: 0;
    z-index: 10;
    background-color: rgba(15, 28, 56, 0.92);
    backdrop-filter: blur(4px);
    -webkit-backdrop-filter: blur(4px);
}

/* ============================================================
   END OF SNOWMAN DESIGN — snowman.css  (v2.0)
   ============================================================ */
